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    Adding an Event Profile to Junos Space Service Now

    An event profile is a set of scripts that are selected from an AI-Scripts bundle. Using event profiles, you can specify the event scripts you want to install on the devices. To add an event profile, you can use the default AI-Scripts bundle that is available when you install Service Now, or upload and use a new AI-Scripts bundle (see Adding a Script Bundle to Junos Space Service Now).

    After you add an AI-Scripts bundle to Service Now, to be able to install the AI-Scripts bundle on the devices, you must create an event profile using this AI-Scripts bundle.

    To add an event profile:

    1. From the Service Now navigation tree, select Administration > Event Profiles > Add Event Profile.

      The Add Event Profile page appears as shown in Figure 1.

      Figure 1: Add Event Profile Page

      Add Event Profile Page

    For a description of the fields displayed on this page, see Table 1.

    Table 1: Add Event Profile Page Field Descriptions

    Field

    Description

    Profile Name

    Enter a name of the event profile.

    The name can contain alphanumeric characters, underscore, hyphens and space. The maximum number of characters allowed is 255.

    Description

    Enter a description for the event profile.

    The maximum number of characters allowed is 255.

    Script Bundle

    Lists the AI-Scripts bundles that are available in Service Now. This consists of the default AI-Scripts bundle that is available with Service Now and the ones that you upload.

    Find Events

    Specify an event from the list to filter the displayed list of events

    Show Selected Events

    Shows all the events that you have selected.

    Description of the columns in the Add Event Profiles page

    Event Synopsis

    Name used to identify the event script.

    Type

    Type of event that triggers the event script:

    • Hardware failure
    • Software failure
    • Resource Exhaustion

    Sub Type

    A brief description of the event type that triggers the event script to execute. For example, file system error, communication error, socket failure, excessive memory utilization, database failure, session error, memory allocation error, initialization error, process error, and so on.

    Priority

    Priority level of the event script. The values are:

    1. Low
    2. Medium
    3. High
    4. Critical

    KB Article

    Provides a link to knowledge base where you can find information such as cause and solution for the event..

    RMA Event

    Specifies if this is an RMA event or not.

    1. Enter an event profile name.
    2. (Optional) Enter a description for the event profile.
    3. Select a script bundle from the Script Bundle list.

      By default, the script bundle that is set as the default is automatically selected and you can modify this selection if required.

    4. (Optional) To add a new script bundle, click Add Script Bundle (see Adding a Script Bundle to Junos Space Service Now).
    5. (Optional) To look for specific events, use the Find Events field.
    6. Click Submit.

      An event profile is created with your specifications and the Save Event Profile dialog box appears.

    7. Click one of the following links based on the required results.

      Link

      Result

      Apply this profile to original set of devices

      The Potential Exposure to Known Issues page appears and displays information about the selected set of devices. A bang (!) icon is placed next to devices that risk the chance of exposure.

      Figure 2: Potential Exposure to Known Issues Page

      Potential Exposure to Known Issues Page
      1. (Optional) To export device data in an Excel format, click Export Devices with Exposure to Excel.
      2. (Optional) To view a device’s exposure to known issues, click the respective link displayed in the Exposure column. The View Exposure page appears and displays the known issues associated with the respective device.
        Click Return to Potential Exposure to continue.
      3. Click Continue.

        A confirmation pop-up box lists the final list of devices on which the selected event profile must be installed.

        You can remove devices from the list by clearing the check boxes of the devices you want to delete.

      4. Click Install.
        The selected event profile is installed on the devices with which it is associated, and the Service Now Devices page appears.

      Apply this profile to devices manually

      The Push to Devices page appears. Here you can select Service Now devices on which you want to install the event profile.

      For more information, see Pushing an Event Profile to Devices .

      Return to the Profiles Page

      The event profile installation task is canceled, and the Event Profiles page appears.

    Modified: 2016-08-11