Navigation
Table of Contents
Guide That Contains This Content
[+] Expand All
[-] Collapse All
Viewing E-mail Templates
The E-mail templates page in Service Now helps you manage e-mail templates.
To view e-mail templates:
- From the Service Now navigation tree, select Administration > Email Templates.
The E-mail Templates page appears as shown in Figure 1.
Figure 1: Email Templates Page
- Double-click the required template from the list.
The Email Template Details page appears. The Email Template Details page includes the following information:
- Name of the incident
- Date and time when the template content was last updated
- Description of the template
- Subject of the e-mail template
- Information such as JTAC case ID, incident priority, incident ID, and synopsis that can be modified
