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    Viewing E-mail Templates

    The E-mail templates page in Service Now helps you manage e-mail templates.

    To view e-mail templates:

    1. From the Service Now navigation tree, select Administration > Email Templates.

      The E-mail Templates page appears as shown in Figure 1.

      Figure 1: Email Templates Page

      Email Templates Page
    2. Double-click the required template from the list.

      The Email Template Details page appears. The Email Template Details page includes the following information:

      • Name of the incident
      • Date and time when the template content was last updated
      • Description of the template
      • Subject of the e-mail template
      • Information such as JTAC case ID, incident priority, incident ID, and synopsis that can be modified

    Modified: 2016-08-11