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Modifying an E-mail Template
Using Service Now, you can modify the contents of e-mail templates. An e-mail template for an end customer contains $ variables and static content. $ variables cannot be modified but can be removed. All other static content can be modified on a template.
To modify an e-mail template:
- From the Service Now navigation tree, select Administration > Email Templates.
The Email Templates page appears.
- Select the e-mail template whose content you want to modify
and select Modify from either the Actions list
or the right-click menu.
If a template contains HTML table, then the Template contents field is followed by table columns in a grid separately. You can remove a column from the template by clearing the check box for that column. The column can be added again by selecting it again.
