Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Associating Devices with an Address Group From the Address Groups Page

    Using Service Now, you can associate devices with address groups from the Address Groups page.

    To associate a device with an address group from the Address Groups page:

    1. From the Service Now navigation tree, select Administration > Address Group.

      The Address Group page appears.

    2. Select the address group that needs to be associated with a device, and select Associate Devices from either the Actions list or the right-click menu. The Associate Address Group to Devices page appears. See Figure 1.

      Figure 1: Associate Address Group to Devices Page

      Associate Address Group
to Devices Page

      You can associate devices to this address group in any of the following subtypes: Location, Ship-to or Both. These subtypes of the address group represent the device location or ship-to address of a device. In case of an RMA event, the ship-to address is used by logistics team of Juniper to ship the defective part to the customer directly, without manual intervention. A device can have only one location or ship-to address associated to it. You can click Location to associate a device to a location. Repeat the same procedure for Ship-to and Both. Clicking on the left hand side menu alone results in displaying the already associated devices for this subtype. If you associate a device to both Ship-to and Location on an address group, all the previous associated links to the device are removed and the latest changes are effective.

      You can assign an address to a device as its location, ship-to or both. In case of an RMA event, the ship-to address is used by the logistics team of Juniper to ship the defective parts for the device. A device can have only one location and ship-to address.

    3. The address group must be assigned to the devices as the address of their location, shipping address or the address for both the location and shipping.
      • To assign the address group as the address of a device location, under Select Address Types, click Location.
      • To assign the address group as the shipping address for a device, under Select Address Types, click Ship-to.
      • To assign the address group as the address for both shipping and location, under Select Address Types, click Both.
    4. In the Associate or remove devices from section, click the Plus icon.

      The Select Devices page appears listing all the devices present in service now. If required, filter the devices.

      • To filter by organization, in the Show list, select By Organization and select the Organization from the Organization list.
      • To filter by Device Group, in the Show list, select By Device Group and select the Device Group from the Device Group list
      • To filter by name of device, in the search field, enter the first few characters of the device name
    5. Select the devices from the device list to assign the address group and click Submit. The address group is assigned as the address of the selected devices’ location, shipping address or the address for both shipping and location as specified in Step 3 and the Associate Address Group to Devices page is displayed.
    6. To remove a device association from one of the subtypes, click on the subtype link on the left. The devices associated to the selected subtype are listed. Select a list of devices on the right and then click on the cross button on the right.
    7. The Disassociate Devices window appears. Click Remove. The devices are removed from this address group subtype (Location, Ship-to or Both).

      Devices can also be associated to an address group sub types through organization page, device group page, and device page.

    Modified: 2016-08-11