Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Associating Devices with a Device Group

    Using Service Now, you can associate devices with device groups which are associated with Service Now organizations. Associating devices with device groups helps you group devices under different site IDs.

    If Service Now is configured to work in the Partner Proxy mode, you can combine devices that are directly managed by Service Now and devices from an edn customer in a single Service Now device group. Alternately, you can create a device group for each end customer and associate them to Service Now organizations dedicated to each end customer. This kind of grouping enables you to track and organize technical support cases for a single end customer using different organizations (site IDs).

    To associate devices with device group:

    1. From the Service Now taskbar, select Administration > Service Now Devices.

      The Service Now Devices page lists the Service Now devices.

    2. Select the device that you want to associate with a device group and select Associate Device Groups from either the Actions list or the right-click menu.

      The Associate Device Groups dialog box appears.

    3. From the Device Group list, select the device group that you want to associate with the selected device.
    4. Click Submit.

      The device is associated with the selected device group. You can verify the changes on the Service Now Devices page, in the Device Group column.

    Modified: 2016-08-11