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    Changing the Dampening Status of an Auto Submit Policy

    The Change dampening status on View Auto Submit Policy page enables you to change the dampening status for an auto submit policy. You can select one or multiple auto submit policies and change their dampening status (from Enabled to Disabled or vice versa).

    The incidents are dampened only if the dampening status of a policy is enabled.

    To change the dampening status:

    1. From the Service Now navigation tree, select Administration > Auto Submit Policy. The Auto Submit Policy page appears
    2. Select the auto submit policies whose dampening status needs to be changed.
    3. Select Change dampening status from either the Actions list or the right-click menu.

      The Change Auto Submit Policy Dampening Status dialog box appears showing the selected Auto submit policies. See Figure 1.

      Figure 1: Change Auto Submit Policy Dampening Status Page

      Change Auto Submit
Policy Dampening Status Page
    4. Click Change Status. The dampening status of the policy is changed.

    Modified: 2016-08-11