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Changing the Status of Auto Submit Policies
Changing the status of an auto submit policy involves enabling or disabling the policy. Incidents can be submitted to Juniper Support System (JSS) only when an auto submit policy is enabled.
To change the status of auto submit policies:
- From the Service Now navigation tree, select Administration > Auto Submit Policy.
The Auto Submit Policy page appears. - Select the auto submit policies for which status need
to be enabled and select Change Status from either the Actions list or the right-click menu.
The Change Auto Submit Policy Status dialog box displays the current status of the selected auto submit policies. See Figure 1.
Figure 1: Change Auto Submit Policy Status Page
- (Optional) Click the Schedule at a later time check box and specify a date and time to enable the auto submit policy.
- Click Change Status.
The action is initiated and a Jobs dialog box displays the Job ID. Click the Job IDlink to view the Jobs page where you can view the status of this action. - After the job is complete, click OK.
The Quick View of the auto submit policy is displayed in the Auto Submit Policy page. Table 1.
Table 1: Auto Submit Policy Icons
Icon
Description
The auto submit policy is disabled.
The auto submit policy is enabled.
