Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Trouble Ticket APIs Supported by Service Now

    The client provides operations (getting, creating, changing or canceling/closing tickets) to manage and retrieve trouble tickets from the trouble ticket management system.

    The following list of APIs from JSR91 specification are implemented in Service Now.

    • createTroubleTicketByValue
    • tryCreateTroubleTicketsByValues
    • getTroubleTicketByKey
    • getTroubleTicketsByKeys
    • setTroubleTicketByValue
    • trySetTroubleTicketsByValues
    • trySetTroubleTicketsByKeys
    • tryCancelTroubleTicketsByKeys
    • tryCloseTroubleTicketsByKeys
    • cancelTroubleTicketByKey
    • closeTroubleTicketByKey
    • getTroubleTicketTypes
    • getEventTypes
    • getEventDescriptor
    • getManagedEntityType
    • getSupportedOptionalOperations

    The following table describes the trouble ticket APIs.

    Table 1: Trouble Ticket APIs Supported by Service Now

    Troube Ticket API

    Description

    createTroubleTicketByValue

    Creates a single trouble ticket

    tryCreateTroubleTicketsByValues

    Creates multiple trouble tickets

    getTroubleTicketByKey

    Obtains a single trouble ticket using the given key and returns only the requested attributes

    getTroubleTicketsByKeys

    Obtains multiple trouble tickets using the given keys and returns only the requested attributes

    setTroubleTicketByValue

    Updates a single trouble ticket using the given value

    trySetTroubleTicketsByValues

    Best effort update of multiple trouble ticket items by the given values

    trySetTroubleTicketsByKeys

    Best effort update of multiple trouble ticket items by the given keys

    tryCancelTroubleTicketsByKeys

    Cancels multiple trouble tickets indicated by the given keys

    tryCloseTroubleTicketsByKeys

    Best effort closing of multiple trouble tickets indicated by the given keys

    cancelTroubleTicketByKey

    Cancels a trouble ticket indicated by the given key

    closeTroubleTicketByKey

    Closes a trouble ticket indicated by the given key

    Modified: 2016-08-11