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Service Now Dashboard Overview

The Service Now dashboard displays notifications and graphs about platforms and devices with most incidents. You can view the Service Now dashboard by selecting Service Now from the Application Chooser.

The Service Now dashboard includes:

Service Now Workspaces

Apart from the Service Central and Administration workspaces, Service Now also provides shortcuts to the Devices and Jobs workspaces by including them in the Service Now navigation tree.

For more details, refer to Junos Space Network Management Platform User Guide.

You can perform the following tasks from the Jobs workspace:

View status of all scheduled, running, canceled, and completed jobs
Retrieve details about the execution of a specific job
View statistics about the average execution times for jobs, types of jobs that are run, and success rate
Cancel a scheduled job or in-progress job when the job is stalled and is preventing other jobs from starting
Archive old jobs and purge them from the Junos Space Network Management Platform database
Retry a job on failed devices on Service Now and Service Insight. The action Retry on Failed Devices is available for the following jobs:
- Failed event profile installation
- Failed event profile un-install
- Failed create on-demand incident job

For retrying jobs on failed devices, see Retrying a Job on Failed Devices from the Junos Space Network Management Platform user Guide.

Table 1 lists the tasks that can be performed using the Service Now workspaces.

Table 1: Service Now Workspaces

Workspace Name	Tasks
Service Central	Assign an incident to a user to take the ownership, notify users about the incident, update the status of incidents, and delete incidents. View and delete JMBs, and export device data into HTML format. Deliver messages from JSS to customers (enabled if you are a Juniper Networks partner and working in partner-proxy mode). Update customer cases (enabled if you are a Juniper Networks partner and working in partner-proxy mode). View devices from which BIOS data is collected and the time BIOS data was collected. View devices from which product health data is collected and the product health data files collected from the devices. View, download, and delete JMBs with errors from the Service Now database. View Knowledge Base (KB) articles associated with incidents. View information about devices that risk the chance of exposure. Assign an owner, flag to users, and delete an information message. Create, edit, and delete a notification policy.
Administration	Add devices to Service Now from the Junos Space platform. Add or delete an event profile or a script bundle. Add and delete devices and device groups. Install or remove AI-Scripts on devices. Associate devices with device groups. Add, modify, or delete an organization. Add connected members and view messages assigned to them (enabled if you are a Juniper Networks partner and working in partner-proxy mode. Create organizations in test mode and test the connectivity between the organization and JSS. Export device data in CSV and Excel formats. Configure product health data collection on devices. Export inventory information in CSV format. Configure the global settings, configure SNMP server, configure core file upload, and manage directive file. A client can associate address location to devices, and a user can associate a device location or a ship-to-address to a device. Modify E-mail templates.

Workspace Name

Tasks

Service Central

Assign an incident to a user to take the ownership, notify users about the incident, update the status of incidents, and delete incidents.
View and delete JMBs, and export device data into HTML format.
Deliver messages from JSS to customers (enabled if you are a Juniper Networks partner and working in partner-proxy mode).
Update customer cases (enabled if you are a Juniper Networks partner and working in partner-proxy mode).
View devices from which BIOS data is collected and the time BIOS data was collected.
View devices from which product health data is collected and the product health data files collected from the devices.
View, download, and delete JMBs with errors from the Service Now database.
View Knowledge Base (KB) articles associated with incidents.
View information about devices that risk the chance of exposure.
Assign an owner, flag to users, and delete an information message.
Create, edit, and delete a notification policy.

Administration

Add devices to Service Now from the Junos Space platform.
Add or delete an event profile or a script bundle.
Add and delete devices and device groups.
Install or remove AI-Scripts on devices.
Associate devices with device groups.
Add, modify, or delete an organization.
Add connected members and view messages assigned to them (enabled if you are a Juniper Networks partner and working in partner-proxy mode.
Create organizations in test mode and test the connectivity between the organization and JSS.
Export device data in CSV and Excel formats.
Configure product health data collection on devices.
Export inventory information in CSV format.
Configure the global settings, configure SNMP server, configure core file upload, and manage directive file.
A client can associate address location to devices, and a user can associate a device location or a ship-to-address to a device.
Modify E-mail templates.

Dashboard Gadgets

The Service Now dashboard displays gadgets (graphs and charts) with information that is updated automatically. You can move the gadgets on the dashboard and change their sizes. These changes persist even after you log out of the system. The gadgets displayed on the Service Now dashboard are:

Platforms with Most Incidents

This gadget graphically displays the platforms with the most incidents and the percentage of incidents detected on them. Clicking the elements within the graph takes you to the Incidents page, where incidents are filtered to display only the incidents that occurred on the platform that you clicked.

For example, when you click the ACX1100 element in the Platforms with most incidents gadget (as shown in Figure 1), the Incidents page displays only those incidents that are detected on the ACX1100 router.

Figure 1: Platform with Most Incidents Gadget

Devices with the Most Incidents

This gadget displays the devices with the most incidents graphically, along with the number of incidents detected on them. Clicking the elements within the graph takes you to the Incidents page, where incidents are filtered by the device category. You see only the incidents that affect the device that you selected. You can filter the incidents on the Manage Incidents page according to your selection on this graph. To do this, click the Devices bar of your choice in the graph to take you to the Manage Incidents page, which displays only those incidents that affect the device that you selected.

As shown in Figure 2, clicking device1, which is represented by the yellow bar of the graph, displays the Incidents page where incidents are filtered to display only those incidents that occurred on device1.

Figure 2: Devices with Most Incidents Gadget

Service Now Notices (Upgrade and Contract Notice)

This gadget notifies you about the tasks that you need to execute after a Junos Space upgrade. It also informs you about your contract with Juniper Networks.