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    Retrying Collecting Product Health Data from a Device

    You can retry collecting product health data (PHD) on a device assigned to a product health data collection (PHDC) configuration if an earlier attempt to collect PHD from the device failed (that is, the PHD collection status of the device is Failed) and if the status of PHDC configuration is Running. See Product Health Data Collection Overview for details about the statuses of PHD collection on a device and Product Health Data Collection Configuration Overview for details about the statuses of PHDC configuration.

    To retry collecting PHD from a device on which PHD collection failed:

    1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

      The Product Health Data Collection page appears.

    2. On the Product Health Data Collection page, select the PHDC configuration assigned to the device on which you want to retry collecting PHD.
    3. From the Actions menu, select Retry on failed devices. Alternatively, right-click the PHDC configuration and select Retry on failed devices.

      The Retry on failed devices page appears as shown in Figure 1. The page lists the devices of the configuration on which an earlier attempt to collect PHD failed.

      Figure 1: Retry on Failed Devices Page

      Retry on Failed Devices Page
    4. In the table, click the devices on which you want to retry PHD collection.
    5. Click Submit to retry PHD collection or click Cancel to cancel retrying PHD collection.

      Clicking Submit displays a message indicating PHD collection is attempted again on selected devices. The PHD collection status for the devices is changed to Scheduled, Starting and then Running if the retry is successful.

    Modified: 2016-08-11