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    Viewing Product Health Data Files Collected from a Device

    Junos Space Service Now stores product health data (PHD) as PHD files in the Service Now database. From the database, these files are uploaded to Juniper Support System (JSS) for assessment. To view the list of PHD files in the Service Now database, use the View all PHD for this device page, shown in Figure 1. You also use this page to download, export, and delete the PHD files.

    You can access the View All Product Health Data Files page from the Product Health Data Devices task or the Product Health Data Collection task of the Service Now navigation tree.

    Figure 1: View All Product Health Data Files Page

    View All Product Health Data Files
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    Table 1: Fields on the View All Product Health Data Files Page

    Field Name

    Description

    File Name

    Name of the PHD file

    The name is specified in the following format: hostname-sys_phdc_jmb_ais_health_yyyymmdd_hhmmss,where

    • hostname is the hostname of the device from which PHD is collected.
    • yyyymmdd is the date when PHD was collected.
    • hhmmss is the time when PHD was collected.

    PHDC Name

    PHDC configuration used to collect PHD

    Received

    Date and time when Service Now collected PHD

    File Size (Bytes)

    Size of the PHD file in bytes

    Read Status

    Read status of PHD from the device

    Possible values:

    • Not Received—Service Now has not yet collected PHD from the device.
    • Success—Service Now has successfully collected PHD from the device.
    • Failure—Service Now failed to collect PHD from the device.
    • No Longer Available— PHD is no longer available on the device.
    • Successfully Deleted—PHD is successfully deleted from the device after collection by Service Now.
    • Reading from Device—Service Now is currently reading PHD from the device.
    • Read Complete—Service Now has completed reading PHD from the device.
    • Processing—Service Now is processing PHD to create the PHD files.

    Upload Status

    Status of uploading PHD files to JSS:

    • Not Uploaded—Service Now has not yet uploaded PHD files to JSS.
    • Success—Service Now has successfully uploaded PHD files to JSS.
    • Failure—Upload of PHD files to JSS failed.
    • Uploading—Service Now is uploading PHD files to JSS.

    Remarks

    Remarks about a failed condition such as failure to read PHD from the device or upload a PHD file to JSS

    To view the PHD files collected from a device:

      • To access the View All Product Health Data Files page from the Product Health Data Devices task:
        1. From the Service Now navigation tree, select Service Central > Device Analysis > Product Health Data Devices.

          The Product Health Data Devices page appears.

        2. Click the View link of the device for which you want to view PHD files.

          The View All Product Health Data Files page appears.

      • To access the View All Product Health Data Files page from the Product Health Data Collection task:
        1. From the Service Now navigation tree, select Administration > Product Health Data Collection.

          The Product Health Data Collection page appears.

        2. Click the link in the Devices field of a PHDC configuration.

          The View All Devices of this PHDC page appears as shown in Figure 2. The View All Devices of this PHDC page displays the number of PHD files collected for each device assigned to the PHDC configuration.

          Figure 2: View All Devices of this PHDC Page

          View All Devices of this PHDC
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        3. Click the link in the Total Files Available field for the device for which you want to view the PHD files.

          The View All Product Health Data Files page appears.

    1. On the View All Product Health Data Files page, click one or more files that you want to select for download.
    2. Right-click the selection and select Download Product Health Data File.

      The Download Product Health Data Files dialog box appears.

    3. Click the Download button.

      The Product Health Data Files Download Job Status dialog box appears. The dialog box displays the Download link after the download job is complete.

    4. Click the Download link.

      The dialog box of your browser to open or save the file appears.

    5. Click the option to open or save the downloaded file.

      The product health data file is downloaded as a *.zip file.

    6. Extract the PHD file and view the contents on any text editor such as Notepad or Wordpad.

    Modified: 2016-08-11