Upgrading Junos Space Service Now and Junos Space Service Insight Applications

From Junos Space Network Management Platform Release 14.1 onwards, Junos Space Service Now and Junos Space Service Insight are available as hot-pluggable applications. This allows you to upgrade and uninstall Service Now and Service Insight applications independent of the Junos Space Network Management Platform.

Service Insight is bundled with the Service Now image file and is upgraded along with Service Now.

Caution: Do not uninstall the installed versions of Service Now and Service Insight for upgrading to later versions. Uninstalling the applications deletes all Service Now and Service Insight data from the Junos Space server.

You can upgrade Junos Space Service Now and Junos Space Service Insight to up to two releases later than the currently installed release. For example, you can upgrade to Service Now Release 16.1 and Service Insight Release 16.1 from the following releases:

• Service Now Release 15.1 and Service Insight Release 15.1
• Service Now Release 14.1 and Service Insight Release 14.1

Before you upgrade Junos Space Service Now and Junos Space Service Insight:

• Ensure that versions of Service Now and Service Insight to which you want to upgrade are compatible with the Junos Space Platform version installed on the Junos Space server. For information about compatibility of the Junos Space Platform with Service Now and Service Insight, refer to Junos Space Application Compatibility Matrix.

  If the installed Junos Space Platform version is earlier than the compatible version, upgrade the Junos Space Platform to a compatible release first and then upgrade the Service Now and Service Insight applications. For information about upgrading the Junos Space Platform, refer to Junos Space Software Upgrade FAQs.

• Upload the Service Now image file to the Junos Space server. See Uploading Service Now and Service Insight Image File for information about uploading a Service Now and Service Insight image file to a Junos Space server.

1. Log in to the Junos Space Platform with the default username and password (super/juniper123).
2. From the Junos Space Network Management Platform navigation tree, select Administration > Applications.

   The Applications page appears.

3. On the Applications page, click Service Now and select Actions > Upgrade Application. Alternatively, right-click Service Now and select Upgrade Application.

   The Upgrade Application page appears displaying all the previously uploaded versions of Service Now.

4. On the Upgrade Application page, perform one of the following tasks:
   • If the Service Now release to which you want to upgrade is listed, select the Service Now release to which you want to upgrade and click Upgrade.
   • If the Service Now release to which you want to upgrade is not listed, upload the Service Now image file to the Junos Space server and then click Upgrade.

     To upload a Service Now image file to the Junos Space server, see Uploading Service Now and Service Insight Image File.

     A job is created for the upgrade process and the Application Management Job Information dialog box appears.

5. In the Application Management Job Information dialog box, click the Job ID link. The Job Management page is displayed. This page displays the progress of the upload job.
6. After the upgrade job is complete, navigate to Administration > Applications.

   The Applications page lists the upgraded releases of Service Now and Service Insight installed on Junos Space server.