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    View an End-Customer Case in Case Manager

    Use this API to view an end-customer case in Case Manager.

    URI

    https://[host]/api/juniper/servicenow/eccase-management/eccases/{id}/ viewCaseInCaseManager (HTTP method = GET)

    URI Parameters

    Parameter

    Type

    Required

    Description

    id

    Integer

    Yes

    ID of the end-customer case that is to be viewed in Case Manager

    Consumes

    None

    Produces

    • application/vnd.juniper.servicenow.case-management.viewCaseInCaseManager+ xml;version=1
    • application/vnd.juniper.servicenow.case-management.viewCaseInCaseManager+ json;version=1

    Response Elements

    Element

    Type

    Description

    caseLink

    String

    Link to the end-customer case in Case Manager

    Sample Output

    Sample XML Output

    <viewCaseInCaseManagerLink>
    	<caseLink>
    		http://stage.juniper.net/casemanager/#/cmdetails/2014-1229-0014
    	</caseLink>
    </viewCaseInCaseManagerLink>
    

    Sample JSON Output

    {
      "viewCaseInCaseManagerLink": {
        "caseLink": "http://stage.juniper.net/casemanager/#/cmdetails/2014-1229-0014
    "
      }
    }
    

    Modified: 2016-08-11