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    Update an End-Customer Case

    Use this API to update an end-customer case in Juniper Support System (JSS).

    URI

    https://[host]/api/juniper/servicenow/incident-management/incidents/{incidentid}/ updateEndCustomerCase (HTTP method = PUT)

    URI Parameters

    Parameter

    Type

    Required

    Description

    incidentid

    Integer

    Yes

    ID of the incident associated with the end-customer case

    Consumes

    • application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+xml;version=1;charset=UTF-8
    • application/vnd.juniper.servicenow.incident-management.incident. updateEndCustomerCase+json;version=1;charset=UTF-8

    Request Elements

    Element

    Type

    Description

    caseLink

    String

    Link to the end-customer case in Case Manger

    Produces

    • application/vnd.juniper.servicenow.incident-management.servicenowmsg+xml;version=1
    • application/vnd.juniper.servicenow.incident-management.servicenowmsg+json;version=1

    Response Elements

    Element

    Type

    Description

    msg

    String

    Status message of the update end-customer case job

    Sample Input

    Sample XML Input

    <updateEndCustomerCase>
    <caseLink>https://casemanager.juniper.net/casemanager/</caseLink>
    </updateEndCustomerCase>
    

    Sample JSON Input

    {
    "updateEndCustomerCase": {
        "caseLink": "https://casemanager.juniper.net/casemanager/"
      }
    }
    

    Sample Output

    Sample XML Output

    <serviceNowMsg>
    	<msg>Case updated successfully </msg>
    </ serviceNowMsg>
    

    Sample XML Output

    {
      "serviceNowMsg": { "msg": "Case updated successfully " }
    }
    
    

    Modified: 2018-02-27