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    Tech Support Case Management REST API Overview

    Technical support cases fetch all cases for all site IDs present in Service Now. Information is via JSS through internal calls.The case-management resources are available under https://[host]/api/juniper/servicenow.


    https://[host]/api/juniper/servicenow/case-management (HTTP method = GET)


    • application/;version=1
    • application/;version=1

    Sample Output

    Sample XML Output

         <collection href="/api/juniper/servicenow/case-management/cases" rel="cases"/>

    Sample JSON Output


    The tech support case management service provides the following APIs:

    Modified: 2016-08-11