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    Service Now REST APIs

    Table 1 lists the web services that Junos Space Service Now exposes as RESTful APIs.

    Table 1: Web Services Provided by Service Now

    Service Name

    Service Root

    Description

    Global Settings Management

    /api/juniper/servicenow/global-setting-management

    The Global Settings Management service allows you to configure operating mode of Service Now, Confiure SNMP, FTP and SFTP servers for core file upload, and manage the directive file.

    You can also retrieve the configured global settings, modify FTP and SFTP configurations, and test connection of an organization with Service Now partner or Juniper Support Systems.

    Organization Management

    /api/juniper/servicenow/organization- management

    The Organization Management service allows you to create, retrieve, update, and delete organizations.

    It also allows you to retrieve sites associated with an organization, and add and modify end customer organizations on an Partner Proxy Service Now installation.

    Device Management

    /api/juniper/servicenow/device- management

    The Device Management service allows you to add, retrieve, and delete devices from Service Now.

    It also allows you to assign a device to a device group and generate on-demand incidents on the device.

    Event Profile Management

    /api/juniper/servicenow/event- profile-management

    The Event Profile Management service allows you to retrieve, install, and delete event profiles installed on devices running Junos OS.

    Script Bundle Management

    /api/juniper/servicenow/script bundle-management

    The Script Bundle Management service allows you to retrieve script bundles uploaded to Service Now and the events contained in the script bundles.

    It also allows you to create an event profile using a script bundle.

    Incident Management

    /api/juniper/servicenow/incident- management

    The Incident Management service allows you to retrieve, delete, and submit incidents.

    You can also export the JMB associated with an incident and modify the submit case settings of an incident.

    Service Now Notification Management

    /api/juniper/servicenow/notification-management

    The Service Now Notification service allows you to retrieve Service Now notificaiton details, create and copy a notification, enable or disable a notification and delete a notification

    Tech Support Case Management

    /api/juniper/servicenow/ case- management`

    The Technical Support Case Management service allows you to retrieve and update technical support cases.

    End Customer Case Management

    /api/juniper/servicenow/ endcustomer- case-management

    The Service Now End Customer Case Management service allows you to retrieve all End Customer cases.

    Device Snapshot Management

    /api/juniper/servicenow/ device snapshot-management

    The Device Snapshot Management service allows you to retrieve, export, and delete device snapshots.

    Auto Submit Policy Management

    /api/juniper/servicenow/ autosubmit- policy-management

    The Service Now Auto Submit Policy Management service allows you to retrieve auto submit policies configured on Service Now, assign an auto submit policy to devices, and retrieve devices and events associated with an auto submit policy.

    Address Group Management

    /api/juniper/servicenow/ address- group-management

    The Address Group Management service allows you to create, retrieve, update, and delete address groups. It also allows you to associate devices to an address group.

    JMB Error Management

    /api/juniper/servicenow/ jmb- error-management

    The JMB Error Management service allows you to retrieve, delete, and export JMBs with errors.

    Device Analysis

    api/juniper/servicenow/ device- analysis-management

    The Device Analysis Management service allows you to analyze and validate the integrity of BIOS installed on a device running Junos OS. This service also allows you to view and accept the BIOS legal notice required prior to configuring BIOS validation on the device.

    It also provides methods to view, export, and download product health data (PHD) collected from devices.

    Product Health Data Collection Management REST API Overview

    /api/juniper/servicenow/ phdc-management

    The PHDC Management service allows you to configure, modify, retriev details and delete a Product Health Data Collection (PHDC) configuration from a device

    You can also download the product health data collected from devices and export information related to the collected product health data to an Excel file.

    E-mail Template Management REST API Overview

    /api/juniper/servicenow/ emailTemplate-management

    The E-mail Template Management service allows you to retrieve, modify, and restore e-mail templates.

    Information Message Management

    /api/juniper/servicenow/ information-management

    The Information Management service allows you to retrieve, and assign information messages to users for ownership and delete the messages.

    Certificate Management

    api/juniper/servicenow/ certificate- management

    On Service Now end customer installation, the Certificate Management service allows you to retrieve and add SSL certificates received from a Service Now partner.

    Modified: 2016-08-11