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    Get Global Settings Configuration

    Use this API to retrieve global settings configuration in Junos Space Service Now.

    URI

    https://[host]/api/juniper/servicenow/global-setting-management/globalSettings (HTTP method = GET)

    Consumes

    None

    Produces

    • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ xml;version=2
    • application/vnd.juniper.servicenow.global-setting-management.globalSettings+ json;version=2

    Response Elements

    Element

    Type

    Description

    outboundEmailAddress

    String

    E-mail address used for sending e-mails or notifications

    dampeningPeriod

    String

    Time period for which no incident is created in Service Now when the same event recurs on the device

    deviceSnapshotPurgeTimeInDays

    String

    Number of days for which device snapshots are stored in the Service Now database before they are deleted

       

    collectLogFiles

    Boolean

    Flag to specify if log files should be collected from all devices

    Possible values:

    • true—Log files are collected from all devices in Service Now
    • false—Log files are not collected from any device in Service Now

    Note: This setting is overridden by the collect log file setting for individual devices.

    shareProfileInformation

    Boolean

    Flag to specify if Service Now-related information should be shared with Juniper Support System (JSS) or Service Now partner for tracking purposes

    Possible values:

    • true—Service Now-related information is shared with JSS or Service Now partner
    • false—Service Now-related information is not shared with JSS or Service Now partner

    Note: This element is not available in Offline mode.

    connectionStatus

    String

    Status of connection between Service Now and Juniper Support System (JSS) or Service Now partner (in case of End Customer mode)

    Possible values—Success or the reason for connection failure

    serviceNowMode

    String

    Operating mode of Service Now

    Possible values—Demo, Direct, End Customer, Offline, Offline Partner Proxy, and Partner Proxy

    maxDaysForAutoSubmitIncident

    Integer

    Number of days after which an incident is not submitted to JSS by using autosubmit policies

    notSubmittedIncidentPurgeTime

    Integer

    Number of days incidents submitted to JSS are stored in the Service Now database before they are deleted

    submittedIncidentPurgeTime

    Integer

    Number of days incidents that are not submitted to JSS are stored in the Service Now database before they are deleted

    Sample Output

    Sample XML Output

    <globalSettings>
    	<outboundEmailAddress>servicenow@juniper.net</outboundEmailAddress>
    	<dampeningPeriod>1</dampeningPeriod>
    	<deviceSnapshotPurgeTimeInDays>180</deviceSnapshotPurgeTimeInDays>
    	<collectLogFiles>true</collectLogFiles>
    	<shareProfileInformation>true</shareProfileInformation>
    	<connectionStatus>Connection Successful</connectionStatus>
    	<serviceNowMode>Partner Proxy</serviceNowMode>
    	<maxDaysForAutoSubmitIncident>2</maxDaysForAutoSubmitIncident>
    	<notSubmittedIncidentPurgeTime >30</ notSubmittedIncidentPurgeTime>
        <submittedIncidentPurgeTime>30</ submittedIncidentPurgeTime>
    
    </globalSettings>
    

    Sample JSON Output

    {
      "globalSettings": {
        "outboundEmailAddress": "servicenow@juniper.net",
        "dampeningPeriod": 1,
        "deviceSnapshotPurgeTimeInDays": 180,
        "incidentPurgeTimeInDays": 365,
        "collectLogFiles": true,
        "shareProfileInformation": true,
        "connectionStatus": "Connection Successful",
        "serviceNowMode": "Partner Proxy",
    	”maxDaysForAutoSubmitIncident”:”2”,
    ”notSubmittedIncidentPurgeTime”:"30”, 
    ”SubmittedIncidentPurgeTime”:”30”  
     }
    }
    
    

    Modified: 2016-08-11