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Create a Case for an End-Customer Incident

Use this API to create a case in Juniper Support System (JSS) for an end-customer incident.

URI

https:/[host]/api/juniper/servicenow/incident-management/incidents/{id}/ createEndCustomerCase (HTTP method = POST)

URI Parameters

Parameter	Type	Required	Description
id	Integer	Yes	ID of the end-customer incident for which a case should be created

Consumes

application/vnd.juniper.servicenow.incident-management.incident. createEndCustomerCase+xml;version=1;charset=UTF-8
application/vnd.juniper.servicenow.incident-management.incident. createEndCustomerCase+json;version=1;charset=UTF-8

Request Elements

Element	Type	Description
caseId	Integer	ID of the case to be created
caseLink	String	Link to the case

Produces

application/vnd.juniper.servicenow.incident-management.servicenowmsg +xml;version=1
application/vnd.juniper.servicenow.incident-management.servicenowmsg +json;version=1

Response Elements

Element	Type	Description
msg	String	Status message of the create end-customer case job

Sample Input

Sample XML Input

<createEndCustomerCase>
<caseId>123</caseId>
<caseLink>some string</caseLink>
</createEndCustomerCase>

Sample XML Input

{
  "createEndCustomerCase": {
    "caseId": "123",
    "caseLink": "some string"
  }
}

Sample Output

Sample XML Output

<serviceNowMsg>
	<msg>Case created successfully</msg>
</serviceNowMsg>

Sample XML Output

{
  "serviceNowMsg": { "msg": "Case created successfully" }
}