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    Close an End-Customer Case

    Use this API to close an end-customer case.

    URI

    https://[host]/api/juniper/servicenow/incident-management/incidents/{id}/cases/{id}/ closeEndCustomerCase (HTTP method = PUT)

    URI Parameters

    Parameter

    Type

    Required

    Description

    id

    Integer

    Yes

    ID of the incident associated with the end-customer case to be closed

    id

    Integer

    Yes

    ID of the end-customer case

    Consumes

    None

    Produces

    • application/vnd.juniper.servicenow.incident-management.servicenowmsg+xml;version=1
    • application/vnd.juniper.servicenow.incident-management.servicenowmsg+json;version=1

    Response Elements

    Element

    Type

    Description

    msg

    String

    Status message of the close end-customer case job

    Sample Output

    Sample XML Output

    <serviceNowMsg>
    	<msg>Case closed successfully </msg>
    </ serviceNowMsg>
    

    Sample JSON Output

    {
      "serviceNowMsg": { "msg": "Case closed successfully " }
    }
    

    Modified: 2016-08-11