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    Junos Space Service Now Test Plan

    Junos Space Service Now collects information about events that occur on devices and submits them to Juniper Support System (JSS) for resolution.

    The following is a suggested plan for testing Service Now capabilities:

    Add an Organization

    To add an organization, see Adding an Organization to Service Now.

    If Service Now is operating in Partner Proxy mode, add an end customer; see Adding an End Customer for details.

    Discover Devices

    To discover devices, see Discovering Devices.

    Add a Device Group

    To add a device group, see Creating Device Groups.

    Add Discovered Devices to Device Group

    To add discovered devices to the device group, see Adding Devices to Junos Space Service Now.

    Install an AI-Scripts Bundle on a Device

    To install an AI-Scripts bundle on a device, see Installing AI-Scripts on a Device.

    Configure Notifications

    To configure notifications, see Creating a Notification Policy.

    Generate a Test JMB

    To generate a test JMB, see Generating On-demand JMBs.

    Verify Incident Creation in Service Now

    To verify incident creation in Service Now:

    1. If not already logged in, log in to Service Now.
    2. On the Service Now navigation tree, select Service Central > Incidents.

      If an incident is created successfully, the Incidents page should list the on-demand incident generated in Generate a Test JMB.

    Submit the Incident to JSS

    To submit the incident to JSS:

    1. If not already logged in, log in to Service Now.
    2. On the Service Now navigation tree, select Service Central > Incidents.

      The Incidents page lists the on-demand incident generated in Generate a Test JMB.

    3. Select the incident.
    4. From the Actions menu, select Submit Case.

      The Submit Case Options page appears.

    5. Enter values for the fields in the Submit Case Options page.
    6. Click Submit.

      If the case is submitted successfully, the status of the case is set to Submitted on the incidents page.

    See Submitting an Incident to Juniper Support System for more details.

    Verify whether a Case is Opened for the Incident

    To verify whether a case is opened for the incident in JSS, see Viewing a Case in the Case Manager.

     

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    Modified: 2016-12-12