Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Service Automation Implementation Models

    A complete Service Automation solution uses both the Junos Space Service Now and Junos Space Service Insight applications. However, you can choose to use the capabilities of Service Now or Service Insight only as follows:.

    • To use the capabilities of Service Now only:
      1. Discover devices.
      2. Add the devices to a device group.
      3. Install AI-Scripts on the devices to detect events and collect intelligence information.

      Based on the intelligence information collected from the device, Juniper Support System (JSS) will continue to send end-of-life (EOL)/end-of-service (EOS) information and proactive bug notifications (PBNs) to Service Insight. The EOL/EOS information can be ignored if Service Insight is not used.

    • To use the capabilities of Service Insight only:
      1. Discover devices.
      2. Add the devices to a device group.

      Note: Do not install AI-Scripts on devices.

      As AI-Scripts is not installed on devices, Service Now does not receive an intelligence Juniper Message Bundle (iJMB) within seven days from the device. As an iJMB is not received from the device, Service Now generates iJMBs using the directive.rc file. The process of using directive.rc file to generate a JMB is known as off-box method of generating a JMB. An iJMB is generated by Service Now using the off-box method between 7 and 12 days after an iJMB is not received in the expected duration. The intervening days help in staggering off-box collection of iJMB to reduce network load and load on Junos Space Network Management Platform. Based on the iJMB generated by Service Now, JSS sends EOL/EOS and PBN notifications to Service Insight.

    Modified: 2016-07-07