Service Now Admin | Administration | - Global Settings: Configure an FTP server for
uploading core files, manage SNMP traps, and configure Service Now
partner certificates on a Service Now end customer
- Address Group: Create address groups, associate
address groups with devices, modify address groups, delete address
groups, and assign address groups to domains
- Device Groups: Create device groups, modify
device groups, set a device group as the default device group, associate
address groups with device groups, assign device groups to domains,
and delete device groups from Service Now
- Service Now Devices: Add devices to Service
Now, export device inventory information, associate devices with autosubmit
policies, associate devices with device groups, check FTP server configuration,
configure RSI and log file collection on devices, create on-demand
incidents, associate devices with address groups, export device information,
install event profiles on devices, request Return Materials Authorisation
(RMA), uninstall event profile from devices, view exposure of devices
to known events, view incidents generated on Service Now, assign the
Service Now devices to domains, and delete devices from Service Now
- Email Templates: Modify default content of
an Email template and restore the modified content of an Email template
to its default content
- Event Profiles: Add AI-Scripts bundles to Service
Now, set an AI-Scripts bundle as the default AI-Scripts bundle in
Service Now, delete AI-Script bundles, create event profiles, import
event profiles, export event profiles to an XML file, push event profiles
to devices, clone event profiles, set an event profile as the default
profile, view events included in event profiles, view devices associated
with event profiles, assign event profiles to domains, and delete
event profiles from Service Now
- Auto Submit Policy: Create autosubmit policies,
export incident reports, modify autosubmit policies, change the dampening
status of autosubmit policies, assign autosubmit policies to a domain,
and delete autosubmit policies from Service Now
- Organization: Add an organization to Service
Now, add end customers to organizations, check the connection status
of Service Now with Juniper Support System (JSS) or with a Service
Now partner, modify organizations, associate address groups with organizations,
delete organizations, update core file upload configuration, view
information messages received from JSS, and assign organizations to
domains
- Product Health Data Collection (PHDC): Configure
PHDC, modify PHDC, delete PHDC, enable PHDC on devices, disable PHDC
on devices, reschedule PHDC on devices, retry PHDC on failed devices,
abort PHDC on devices, delete product health data (PHD) files, download
product health data files, export information about product health
data and devices
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Service Central | - Incidents: Create autosubmit policies, view
end-customer cases in Case Manager, update end-customer cases, export
JMB to HTML, export incident summaries to Excel, assign an owner to
incidents, view end-customer cases created in Service Now, flag incidents
to users, submit cases to JSS or a Service Now partner, view KB articles
related to an incident, delete incidents, view tech support cases
in Case Manager, update tech support cases, upload core files to JSS,
Upload attachments to cases, and view JMB associated with an incident
- Information: View iJMBs, export iJMBs to HTML,
delete iJMBs, assign messages received from JSS to connected members,
assign ownership to messages, delete messages, Flag messages to users,
and scan devices for impact based on messages received from JSS
- View Tech Support Cases: View cases in Case
Manager, update cases, and upload text or binary attachments to cases
- View End Customer Cases: View end-customer
cases in Case Manager and Update end-customer cases
- Device Analysis: Delete BIOS validations, export
BIOS validations to Excel, view device health data, and view devices
on which PHD are collected, export information about product health
data and devices, download product health data files
- JMB Errors: Download error JMBs and delete
error JMBs
- Notifications: Create notifications, edit notification
filters and actions, copy notifications, delete notifications, enable
or disable notifications, and assign notifications to domains
|
Service Now Read Only | Administration | Service Now Devices: Export event profiles,
export devices, view exposure of devices to known events, and create
on-demand device snapshots, export information about product health
data and devices, download product health data files |
Service Central | - Incidents: Export a JMB in HTML format, view
JMBs, export incident summary to Excel, and view tech support and
end-customer cases in Case Manager
- JMB Errors: Download error JMBs
- Tech Support cases: View tech support cases
in Case Manager and update cases
- Information: View iJMBs, export iJMBs to HTML
and scan devices for impact based on messages received from JSS
- Device Analysis: Export BIOS validations to
Excel, view device health data, and view devices on which PHD are
collected, export information about product health data and devices,
download product health data files
- Notifications: Create notifications
- End-customer cases: View end-customer cases
in Case Manager
|
Service Now Unrestricted User | Administration | Service Now Devices: Export devices, view
exposure of devices to known events, create on-demand device snapshots,
and export event profiles, export information about product health
data and devices, download product health data files |
Service Central | - Incidents: Export JMBs to HTML, view JMBs,
export incident summaries to Excel, view tech support and end-customer
cases in Case Manager, update tech support and end-customer cases,
delete incidents, submit cases to JSS, assign ownership to incidents,
and flag incidents to users
- Tech Support cases: View tech support cases
in Case Manager and update cases
- JMB Errors: Download error JMBs and delete
error JMBs from Service Now
- Information: Assign owners to messages received
from JSS, flag messages received from JSS to users, delete messages
received from JSS, assign messages received from JSS to end customers,
export iJMBs to HTML, view iJMBs, and delete iJMBs from Service Now
- Device Analysis: Delete BIOS validations, export
BIOS validations to Excel, view device health data, and view devices
on which PHD are collected, export information about product health
data and devices, download product health data files
- View End Customer Cases: View end-customer
cases in Case Manager and update end-customer cases
- Notifications: Create notifications, edit filters
and notifications, copy notifications, enable or disable notifications,
assign notifications to domains, and delete notifications
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