Product Health Data Collection Overview

You use the product health data collection (PHDC) feature of Junos Space Service Now to collect product health data (PHD) from managed devices. PHD is used to assess the health of the devices.

Note: PHDC is not supported on Service Now operating in End Customer mode. PHDC is not supported on QFX Series devices in a QFabric. PHD can be collected only if AI-Scripts 5.0 or later is installed on a device. Within the Service Now application, the product health data collection term, in addition to indicating the feature, indicates individual product health data collection configuration.

PHD comprise the output of various show commands of Junos OS, such as show version, show system uptime, show chassis fabric summary, and so on. AI-Scripts installed on managed devices execute the show commands and collect the output as a Juniper Message Bundle (JMB). AI-Scripts execute the show commands at one-hour interval for the configured number of days. Service Now collects the JMBs and creates a PHD file. The PHD file can be viewed from Service Central > Device Analysis > Product Health Data Devices and Administration > Product Health Data Collection tasks of the Service Now navigation tree. For information about viewing PHD files, see Viewing Product Health Data Files Collected from a Device.

Figure 1 shows the Product Health Data Devices page that lists the devices from which PHD are collected. You can view the status of PHDC on a device on this page. A device is listed on this page when at least one PHD file is collected from it.

Figure 1: Product Health Data Devices Page

Table 1 describes the fields on the Product Health Data Devices page.

The collected PHD is submitted to Juniper Support System (JSS) that assesses the health of the device. JSS submits the result of the assessment to the Juniper Networks customer who requested the PHD assessment.

To configure PHDC on Service Now, define the following:

• Devices from which PHD should be collected
• Number of days for which PHD should be collected from the devices
• Whether PHD should be uploaded to JSS
• Whether PHD should be deleted from Service Now after it is uploaded to JSS
• Whether IP addresses should be overwritten with asterisks (*) for security purposes in the PHD files

You can configure PHDC on a device in one of the following ways:

• From the Product Health Data Collection task of the Administration workspace
• From the Service Now Devices task of the Administration workspace

For information about configuring PHDC onmanaged devices, see Configuring Product Health Data Collection on a Device

From the Product Health Data page, you can perform the following tasks:

• Export information about devices from which PHD is collected to Excel.
• Export information about the collected PHD filesof a device to Excel.

For information about exporting PHD to Excel, see Exporting Product Health Data Information to an Excel File.