Related Documentation
Product Health Data Collection Configuration Overview
Service Now provides the Product health data collection (PHDC) feature to collect product health data (PHD) from managed devices for assessment of devices’ health. PHD is collected from a device by executing pre-defined Junos OS commands. For information about the Junos OS commands, see Commands Used for Collecting PHD from Managed Devices
You can configure PHDC on Service Now operating in Direct, Partner Proxy or End Customer modes. However, uploading the end-customer product health data to Service Now partner is not supported.
Product health data collection (PHDC) is configured on Service Now by defining the following:
- Devices on which PHD should be collected
- Number of days for which PHD should be collected from the devices
- Whether PHD data should be submitted to Juniper Support System (JSS)
- Whether PHD data should be deleted from Service Now once uploaded to JSS
- Whether IP addresses should be overwritten with asterisks (*) in the PHD files
PHDC configurations on Service Now can be viewed on the Product Health Data Collection page (Administration > Product Health Data Collection) as shown in Figure 1.
Figure 1: Product Health Data Collection Page
Table 1 lists the fields on the Product Health Data Collection page.
Table 1: Fields on the Product Health Data Collection Page
Field Name | Description |
|---|---|
Name | Name of the PHDC configuration |
Status | Status of the PHDC configuration Possible values are:
|
Start Date | Date and time PHD collection is scheduled to start or PHD collection started |
End Date | Date and time to end PHD collection or PHD collection ended (if the PHDC status is completed) |
Devices | Number of devices to which the PHDC configuration is assigned Click the link to view the details of devices, the status of PHD collection on the devices and view the PHD files collected from individual devices. See Product Health Data Collection Overview for details on the status of PHD collection on a device. |
Domain | Domain to which the PHDC configuration is assigned By default, a PHDC configuration is assigned to the domain in which the user creating the PHDC configuration is logged in. |
Associated Actions
On the Product Health Data Collection page, you can perform the following actions:
- Modify a PHDC configuration; see Modifying a Product Health Data Collection Configuration for details.
- Reschedule a PHDC configuration; see Rescheduling a Product Health Data Collection Configuration for details.
- Retry collecting PHD from devices on which an earlier attempt to collect PHD failed; see Retrying Collecting Product Health Data from a Device for details.
- Enable PHD collection on devices; see Enabling Product Health Data Collection on a Device for details.
- Disable PHD collection on devices; see Disabling Product Health Data Collection on a Device for details.
- Abort PHD collection on devices; see Aborting a Product Health Data Collection Configuration for details.
- Delete a PHDC configuration; see Deleting a Product Health Data Collection Configuration from Service Now for details.
- Assign a PHDC configuration to another domain; see Assigning a Service Now Object to a Domain for details.
