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New Features in Junos Space Service Automation Release 16.1R1

The following features are new in Junos Space Service Now Release 16.1R1 and Junos Space Service Insight Release 16.1R1:

  • New Device Support: Service Now Release 16.1R1 and Service Insight Release 16.1R1 support the following devices:
    • ACX Series devices—ACX5048 and ACX5096
    • EX Series devices—EX2300 and EX3400 (standalone configuration)
    • PTX Series devices—PTX1000
    • QFX Series devices—QFX10002 and QFX10008
    • SRX Series devices—SRX300, SRX320-PoE, SRX320, SRX340, SRX345, SRX550-M, and SRX1500
  • Enhancements to Device Support: Service Now supports the generation of off-box Juniper Message Bundles (JMBs) on NFX250 and Virtual Route Reflector (VRR) devices.
  • Support for Multiple AI-Scripts Packages in an AI-Scripts Installation Bundle: Service Now Release 16.1R1 manages multiple AI-Scripts packages present in a single AI-Scripts bundle.

    A bundle of AI-Scripts Release 6.0 includes two AI-Scripts packages—an AI-Scripts package for Junos OS Release 15.0 and earlier and another AI-Scripts package for Junos OS releases later than 15.0. Service Now selects and installs the package that is appropriate for the Junos OS version running on the device.

  • Options to Manage the Directive File: Service Now provides options to manage the directive file that is used for generating off-box JMBs so that off-box JMBs can be generated for devices newly supported by Service Now.

    The following changes are made in Service Now to manage the directive file:

    • Changes in the GUI—The Directive File task is added to the Global Settings menu. The task includes options for viewing the directive file, uploading the directive file, downloading the directive file, refreshing the directive file, and restoring the default directive file shipped with Service Now.
    • Changes in REST APIs—The Directive File Management service is newly added to manage the directive file. The service provides the following APIs:
      • Get Directive File Details—To retrieve details of the directive file
      • Upload the Directive File to Serivce Now—To upload the directive file to Service Now
      • Download the Directive File from Service Now—To download the directive file from Service Now
      • Refresh the Directive File—To update the directive file in Service Now with the directive file received from Juniper Support System (JSS) or Service Now partner
      • Restore the Directive File—To restore the default directive file shipped with Service Now
  • Changes in AutoSubmit Policies: The Do not auto submit Incident which are older (in days) field is added on the Global Settings page to prevent incidents older than the number of days specified in the field from being submitted to JSS by autosubmit policies.
  • Display of Service Contract Details of a Device: The following changes are made to the way service contracts of a device are displayed on Service Now:
    • On the Device Details page, service contracts available for all parts of a device present in the Service Now database, in addition to the service contract for the main chassis, are displayed.
    • Details of expired service contracts are displayed in red on the Device Details page.
    • For a device that does not have a service contract, a tool tip stating that the device does not have a contract is displayed on the Service Now Devices page and a message stating that the device does not have a contract is displayed on the Device Details page.
  • End Customer Contract Information: The service contract information for end customer devices is not sent to the end customers. However, the contract information can be viewed on the Service Now partner.
  • Enhancement in Service Now Partner and the End Customer Service Now Communication: The following enhancements are made in the way that a Service Now partner and an End Customer Service Now communicate with each other:
    • Updates made to case notes by the Service Now partner are displayed on the End Customer Service Now within 30 minutes.
    • The Case Details page of a Service Now partner displays case notes for the Service Now partner and End Customer Service Now on different tabs.
    • Case status updates from JSS to a Service Now partner and from a Service Now partner to End Customer Service Now are displayed on End Customer Service Now within one hour.
  • Generating PBN and EOL Report for a Particular Organization or Device Group: PBNs and EOL reports can be created for a particular organization and device group.

    The Generate PBN Reports and Generate EOL Reports page provide the Organization and Device Group drop-down menus to select the organization and device group for which a PBN or EOL report is to be generated.

  • Quicker Fetching of PBNs with the GetPBN Request: Service Now sends the GetPBN request to JSS to fetch PBNs once every two hours for Service Now operating in Direct and Partner Proxy modes instead of once every 24 hours.
  • Warning Message to Indicate Manual Installation and Uninstallation of AI-Scripts: Service Now displays a warning message on the Service Now GUI when AI-Scripts is manually installed or uninstalled from a device.
  • Product Health Data Collection: Product health data collection can be configured on End Customer Service Now.

    Note: The product health data collected for end customer devices cannot be uploaded to a Service Now partner.

  • Options to Purge Incidents from the Service Now Database: The Submitted Incident Purge Time (in days) and Not Submitted Incident Purge Time (in days) fields are added on the Global Settings page to define the number of days after which incidents that are submitted to JSS and incidents that are not submitted to JSS can be purged respectively.
  • SNMP and E-mail Notifications for Incidents: SNMP and e-mail notifications for incidents include a five-digit ID of the incident and the status of the case created for the incident. The following SNMP traps and e-mail notifications include the incident ID and case status:
    • Notifications for incidents flagged to users
    • Notifications for incidents submitted to JSS
    • Notifications for new incidents detected
    • Notifications for new iJMBs collected from devices
  • Option to View End Customer Service Now and Junos Space Network Management Platform Versions: The Platform Version and Service Now Version columns are included on the Organization page. For a Service Now partner, for an end-customer organization (also known as connected member), these columns list the versions of Junos Space Network Management Platform and Service Now used by end customers. For an organization created by the Service Now partner, these columns display the versions of Junos Space Network Management Platform and Service Now used by the Service Now partner.

Modified: 2018-03-20