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    Troubleshooting the Not Able to Log In from the Junos Space Login Page Issue

    Problem

    Description: You cannot login to Junos Space Network Management Platform from the Junos Space login page. The login page displays a message stating the possible cause of the issue.

    Cause

    You may not be able to log in from the Junos Space login page for one of the following reasons:

    • You entered an incorrect username, password, or both.

      The following message is displayed on the login page: The username or password is incorrect

    • Your account is locked because you exceeded the maximum number of login attempts

      The following message is displayed on the login page: The account is Locked. You can’t Log in

      Note: By default, your account is locked out after four unsuccessful login attempts.

    Solution

    • If you have entered incorrect login credentials, verify and enter the correct login credentials.
    • If your account is locked
      1. Try logging in from another system.
      2. Contact the administrator to unlock your user account.

      Note: Your user account is automatically unlocked in 24 hours.

     

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    Modified: 2015-07-27