Help us improve your experience.

Let us know what you think.

Do you have time for a two-minute survey?

Navigation
Guide That Contains This Content
[+] Expand All
[-] Collapse All

    Putting a Device in RMA State and Reactivating Its Replacement

    Sometimes, because of hardware failure, a device managed by Junos Space Network Management Platform needs to be returned to the vendor for repair or replacement. In such cases, Junos Space Network Management Platform can keep on record the configuration of the defective device until you can obtain an equivalent replacement device from the vendor. You create this record by putting the defective device in Return Materials Authorization (RMA) state before removing it. In this way, you prevent the configuration from being deleted from the Junos Space Network Management Platform database when the device is removed.

    Before connecting the replacement device, you must configure it with such basic information as the name, IP address, SSH fingerprint, and login credentials (which must exactly match those of the original device when it was put in RMA state).

    After the replacement device has been reconnected within your network, you perform the Reactivate from RMA task to cause Junos Space Network Management Platform to read its settings, deploy the preserved configuration onto it, and bring it back under management. Because the two devices are perceived as equivalent, this operation is considered reactivation, even if the replacement device is new.

    Do not delete or physically disconnect the defective device before performing the Put in RMA State task.

    Warning: Remove any provisioning services associated with a device before putting it in RMA state.

    Putting a Device in RMA State

    If you want to return a device to the vendor under RMA, but you do not want to delete its configuration from the Junos Space Network Management Platform database, put the device in RMA state.

    To have Junos Space Network Management Platform keep on record the configuration of a defective device so that you can later deploy that configuration to the defective device’s replacement:

    1. On the Junos Space Network Management Platform user interface, select Devices > Device Management.

      The Device Management page is displayed.

    2. Select the defective device and select Device Operations > Put in RMA State from the Actions menu.

      The RMA Device window appears.

    3. Click Confirm to put the selected device in RMA state.

    Reactivating a Replacement Device

    Before you begin, you must perform basic configuration on the replacement device, such as the name, IP address, SSH fingerprint, and login credentials. These values must match those of the original device when it was put in RMA state.

    To reactivate the replacement device:

    1. Connect the replacement device to your network in the same way as the defective device was connected.
    2. On the Junos Space Network Management Platform user interface, select Devices > Device Management.

      The Device Management page is displayed.

    3. Select the item that formerly represented the defective device. (It in fact now represents the replacement device, without the need for you to make any changes to it.)
    4. Select Device Operations > Reactivate from RMA from the Actions menu.
    5. Click Confirm to activate the replacement device.

      The replacement device is displayed with the defective device’s configuration in the Device Management page. As activation proceeds, intermediate states such as Reactivating are displayed under Managed Status. The replacement device is active and under management when Connection Status reports that the device is up, and Managed Status reports In Sync.

      If Junos Space Platform detects an SSH fingerprint mismatch between that on the device and the fingerprint stored in the Junos Space Platform database, the connection is dropped. The connection status is displayed as Down and the authentication status is displayed as Fingerprint Conflict on the Device Management page.

    Modified: 2015-08-02