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    Understanding Monitoring Tasks in the Customer Workspace

    This topic describes the monitoring tasks available in the cCPE customer workspace.

    The tasks under the Monitoring task group enable authorized cCPE customer network administrators to monitor network statistics, and to audit and view data in graphical format.

    From the Monitoring task group you can:

    • Perform a functional audit to verify connectivity between your cCPE sites
    • Monitor the status of your sites and access links
    • View historical data
    • Monitor active client devices connected through your sites access links
    • View the network monitoring statistics for all configured sites and configured services using the Customer Dashboard

    Functional Audit Task Overview

    The Functional Audit task enables cCPE customer network administrators to verify the connectivity between their cCPE sites. A functional audit verifies that a site is reachable by sending a series of pings from the source site’s access links to the destination site’s access links. The destination site does not send any pings. A site cannot ping itself, and the functional audit cannot be used if a customer has only one site.

    Figure 1 shows an example of the Functional Audit page.

    Figure 1: Example-Functional Audit Page

    Example-Functional Audit Page

    You perform a functional audit by selecting the source and destination sites between which you want to test the connectivity. You can select and display only sites that your cCPE service provider provisions for you. The job for the functional audit is placed in Junos Space Network Management Platform Jobs queue. When the audit completes, the results display:

    • Source access links that were tested
    • Destination access links that were tested
    • Connection status (up or down)
    • Percentage of packets dropped
    • Round trip time measured in milliseconds (ms)
    • Start time the audit was scheduled

    If the connection status is down, or if one of the access links is configured incorrectly, 100 is displayed in the percent dropped field and N/A is displayed for the round trip time. The system keeps a record of the 10 most recently scheduled audits. After performing 10 audits, the system drops information for the oldest audit after a new audit is performed. When you schedule a functional audit it is added to the Jobs queue. If the job fails, a failure message is displayed. Contact your cCPE service provider if you encounter an error.

    Status Monitoring Task Overview

    The Status Monitoring task enables cCPE customer network administrators to view traffic for all access links associated with their site. For cCPE customers, only the sites that they own are available for viewing.

    Figure 2 shows an example of the Status Monitoring page.

    Figure 2: Example-Status Monitoring Page

    Example-Status Monitoring

    Historical Data Task Overview

    This Historical Data task enables cCPE customer network administrators to generate various charts that show the data on the access link associated with their site. You can choose which graphical format you want to use to display this data based on the MIB selection and time interval for the graphed data. Charts are retrieved from OpenNMS in Junos Space Network Management Platform that the cCPE service provider owns.

    Figure 3 shows an example of a Historical Data page.

    Figure 3: Example-Historical Data Page

    Example-Historical Data Page

    The figure only shows the output traffic output traffic (the blue graph). You can display both the input and output traffic simultaneously. Input traffic is shown in green.

    Active Devices Monitoring Task Overview

    This Active Devices Monitoring task enables cCPE customer network administrators to view the MAC and IP addresses of client devices that are active in their network connected to the cCPE access link. This information is stored in the Address Resolution Protocol (ARP) tables of the client device and retrieved by Junos Space Network Management Platform owned by your service provider.

    Figure 4 shows an example of the Active Devices Monitoring page.

    Figure 4: Example-Active Devices Monitoring Page

Devices Monitoring Page

    The results of the Active Devices Monitoring task are displayed in three columns:

    • Name of the access link
    • IP address
    • MAC address

    In the example shown in Figure 4, the access link called Primary is connected to a network with multiple client devices; each device has a unique IP address and MAC address. If no active clients are using the access link, there may be no information in the device’s ARP table, and the results display No data found. If an error is encountered or a device is unreachable, the results display a Problems accessing router configuration message. Contact your cCPE service provider if you encounter an error.

    Modified: 2015-11-09