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    Understanding How to Monitor Sites and Services Using the Customer Dashboard

    This topic describes the customer dashboard available under the Monitoring task group in the customer workspace of the Selfcare Portal.

    The customer dashboard enables customer network administrators to view statistics for all of their cCPE sites and services. The customer dashboard allows you to view services statistics globally, which includes all of your sites and access links, or you can view services statistics for a specific site and access link. Figure 1 shows an example of the customer dashboard page.

    Figure 1: Example-Customer Dashboard Page

    Example-Customer Dashboard
Page

    Using the customer dashboard, you can display services statistics over a configurable period of time in historical graph format, as well as display pie charts of current counters. You can view statistics for cCPE services like:

    • DHCP Server
    • DHCP Relay
    • Stateless Firewall

    Table 1 describes the fields displayed in the customer dashboard:

    Note: The presence of a green check mark indicates the service is configured for the site or access link. If no green check mark is displayed, the service is not configured for the site or access link.

    Table 1: Customer Dashboard Fields

    Field

    Description

    Site

    Name of the site.

    Access Link

    Name of the access link associated with the site.

    Stateless Firewall

    Stateless firewall cCPE service is running on the access link.

    DHCP Server

    DHCP server cCPE service is running on the site access link.

    DHCP Relay

    DHCP Relay cCPE service is running on the site access link.

    NAT

    Basic NAT cCPE service is running on the site access link.

    Operational Status

    Operational status (Up or Down) of the interface used for the site access link.

    DHCP Server and DHCP Relay Services Statistics

    Note: In order to collect DHCP server or relay statistics, your cCPE service provider must compile and load the juniper-dhcp MIB on their Junos Space Network Management Platform.

    If you are running either the DHCP Server or DHCP Relay cCPE service, you can monitor and view the DHCP server pool usage over a configurable period of time. DHCP server pool usage is calculated based on a ratio of current server bindings to the number of IP addresses configured within the given DHCP server pool for the site. cCPE Selfcare Application uses direct SNMP calls to the MX Series router associated with the cCPE access link to collect DHCP related statistics.

    Statistics for DHCP server pools and DHCP relay lease count are displayed based on the site and access link you select in the dashboard. Statistics are shown in chart or graph form, examples of which are shown in Figure 2.

    Figure 2: Example-DHCP Server and DHCP Relay Services Statistics

    Example-DHCP Server and
DHCP Relay Services Statistics

    Stateless Firewall Statistics

    Note: In order to enable collection of firewall filter statistics, your cCPE service provider must compile and load the juniper-firewall MIB on their Junos Space Network Management Platform.

    If the stateless firewall cCPE service is configured for the site, you can collect and view statistics for it. The Selfcare Portal collects and graphically displays the packet and byte count for each configured firewall. Figure 3 shows an example of the graphical charts available for monitoring packets and bytes for firewall filters. This example shows statistics for the firewall filters called virneo_ccpe and ccpe-in. The packet rate is shown in the blue graph and the byte rate is shown in the red graph.

    Figure 3: Example-Firewall Statistics Charts

    Example-Firewall Statistics
Charts

    Modified: 2015-11-06