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    Understanding How to View and Manage Customers in the Cloud CPE Selfcare Application for MX Series Routers

    This topic provides an overview of how you can view and manage all your cCPE customers from the Customer Management page.

    The Customer Management page enables you to create cCPE customers, add sites, and add access links from a single page. In addition, if you are using Services Activation Director for Junos Space Network Management Platform to provision your customers, you can import the customer topology from Services Activation Director into cCPE Selfcare Application. cCPE customer administrators can then customize their customer name, site name, site access link name, and description information.

    You access the Customer Management page by selecting Administration > Customer Management. Figure 1 shows an example of the Customer Management page.

    Figure 1: Example-Customer Management Page

    Example-Customer Management Page

    Using the Customer Management page you can view and manage all of your cCPE customers.

    Customer Management Page Overview

    The Customer Management page is divided into three group boxes:

    The Customer Management page is interactive. The information displayed in the Customer Sites group box depends on which customer you select in the Customers group box. The information displayed in the Site Access Links group box depends on which site you select in the Customer Sites group box. To view information about a particular customer:

    1. From the Customers group box, select the customer you want to view.

      The Customer Sites group box is updated showing all the sites that belong to the selected customer.

    2. From the Customer Sites group box, select the customer site you want to view.

      The Site Access Links group box is updated showing the access links configured for that particular site.

    3. From the Site Access Links group box, select the access link you want to view.

    You can sort the information in each column in ascending or descending order, as well as select which columns you want to display. Select the top of any column and then select ascending or descending to sort the information in the column. To choose what fields are displayed in the column, select column and select and deselect the columns you want to display.

    Customer Management Functions Overview

    You can also add and delete customers, customer sites, and site access links from the Customer Management page, as well as save your changes or undo any unsaved changes. Table 1 describes how to perform each of these functions on the Customer Management page.

    Table 1: Customer Management Functions

    Function

    Description

    Add icon

    • Select this function in the Customers group box to add a new cCPE customer. Selecting this function opens the Create Customer dialog box. After specifying the information for each field, select Create. You are returned to the Customer Management page, which is updated to include your new customer.
    • Select this function in the Customer Sites group box to add a new site for the customer selected in the Customers group box. Selecting this function opens the Add Site dialog box. After specifying the information for each field, select Create. You are returned to the Customer Management page, which is updated to include the new site.
    • Select this function in the Site Access Links group box to add a new access link for the customer site selected in the Customer Sites group box. Selecting this function opens the Add Access Link dialog box. After specifying the information for each field, select Create. You are returned to the Customer Management page, which is updated to include the new site access link.

    Delete icon

    • Select this function in the Customers group box to delete the selected cCPE customer.
    • Select this function in the Customer Sites group box to delete the selected cCPE customer site.

      Note: Make sure you have selected the correct customer in the Customers group box.

    • Select this function in the Site Access Links group box to delete the selected access link.

      Note: Make sure you have selected the correct customer site in the Customer Sites group box.

    Save Changes icon

    • Select this function in the Customers group box to save any changes you made to your list of customers.
    • Select this function in the Customer Sites group box to save any changes you made to customer sites.
    • Select this function in the Site Access Links group box to save any changes you made to site access links.

    Undo Unsaved Changes icon

    • Select this function in the Customers group box to undo any unsaved changes you made to your list of customers.
    • Select this function in the Customer Sites group box to undo any unsaved changes you made to customer sites.
    • Select this function in the Site Access Links group box to undo any unsaved changes you made to site access links.

    SDN icon

    Modified: 2015-11-09