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    Navigating the Customer Workspace

    This topic describes the cCPE customer network administrator workspace available in the cCPE Selfcare application Web portal.

    Authorized network administrators for your cCPE customers can access the Selfcare application Web portal customer workspace to manage and monitor their cCPE sites and perform certain configuration activities. The customer workspace is divided into two main task groups: Administration and Monitoring.

    Administration Task Group Overview

    The Administration task group under customer workspace enables cCPE customer network administrators to manage site information as well as their site access links. Figure 1 shows an example of the customer workspace Administration task group.

    Figure 1: cCPE Selfcare Application Customer Network Administrator Workspace Task Group

    cCPE Selfcare Application
Customer Network Administrator Workspace Task Group

    The customer workspace Administration task group provides the following tasks:

    • Update Contact Info
    • Site Configuration

    Each of these tasks is described in more detail in the following sections.

    Update Contact Information Task Overview

    The Update Contact Info task enables cCPE customer network administrators to enter site information including account number, site contact name and e-mail address, and other site contact information. Figure 2 shows an example of the Update Contact Info task page.

    Figure 2: Customer Workspace Update Contact Info Task

    Customer Workspace Update
Contact Info Task

    Site Configuration Task Group Overview

    The Site Configuration task group enables cCPE customer network administrators to perform certain configuration tasks related to their sites. For example, you can configure a description for the site, configure static routes for forwarding traffic to the Internet, or configure DHCP server and relay capabilities for the site. Figure 3 shows the main page of the Site Configuration task group.

    Figure 3: Customer Workspace Site Configuration Main Page

    Customer Workspace Site
Configuration Main Page

    In addition, under the Site Configuration task group, you can manage any private IP addresses or firewalls configured on access links associated with the site. You can also configure the site to be monitored by your SNMP management system.

    The following sections provide an overview of the tasks available under the Site Configuration task group.

    Site Information Task Overview

    The cCPE service provider configures all site information initially. The Site Information page, shown in Figure 4, allows you to customize the description for your sites running cCPE services. You can select your site from the Site selection field and enter your own name and description for the site in the Site Name and Description fields.

    Figure 4: Customer Workspace Site Information Page

    Customer Workspace Site
Information Page

    Routing Configuration Task Overview

    The Routing Configuration page enables you to configure a static route for a VPN site. The static route is propagated to all VPN sites through Border Gateway Protocol (BGP). You use this task to configure a static route to forward Internet-bound traffic to the private address of your Network Address Translation (NAT) device. The NAT device translates between private and public IP addresses for Internet traffic. Figure 5 shows the Routing Configuration page.

    Figure 5: Routing Configuration Page

    Routing Configuration
Page

    DHCP Relay and Server Task Overview

    For a VPN site, you can configure either the DHCP relay or the DHCP server, but not both. You use the DHCP server or DHCP relay to allocate VPN private addresses. You can configure the DHCP server in one site and the DHCP relay at other sites can point to the DHCP server. The DHCP server can also reside at the customer premises. The cCPE Selfcare Web portal can only be used to configure the DHCP server or relay running cCPE services on a Juniper Networks provider edge (PE) router.

    DHCP Server Task Overview

    The DHCP Server page enables cCPE customer network administrators to configure a DHCP server in a VPN routing instance. Figure 6 shows an example of the DHCP Server page that includes configuration for: address pools (more than one can be configured), static address binding, and DHCP attributes. You can have multiple DHCP server groups, each attached to a different interface.

    Figure 6: DHCP Server Page Example

    DHCP Server Page Example

    Note: DHCP server is supported only for sites where all access links are connected to the same routing instance and the routing instances that are connected to the access links are for only one site. The cCPE Selfcare application does not enforce this restriction. If your access links and routing instances are not connected in this way, the DHCP server does not operate correctly.

    DHCP Relay Task Overview

    The DHCP relay page enables cCPE customer network administrators to manage their DHCP server addresses and interfaces on which to enable DHCP relay. You can configure multiple DHCP relay groups and server groups, each one associated with a different interface. Figure 7 shows the DHCP relay page.

    Figure 7: DHCP Relay Page

    DHCP Relay Page

    Access Links Task Overview

    The Access Links task group enables cCPE customer network administrators to add a description for the access link and manage private IP address on a per-access link basis. Administrators can view, add, or delete private addresses; the change to the private addresses is propagated to all sites through the routing protocol, such as BGP. Figure 8 shows an example of the Access Links page.

    Figure 8: Access Link Page Example

    Access Link Page Example

    Monitoring Task Group Overview

    The Monitoring task group enables cCPE customer network administrators to monitor network statistics, and to audit and view data in graphical format. Figure 9 shows an example of the service provider Monitoring view.

    Figure 9: cCPE Selfcare Portal Customer Workspace Monitoring View

    cCPE Selfcare Portal
Customer Workspace Monitoring View

    Figure 9 only shows the output traffic (the blue graph). You can display both the input and output traffic simultaneously. Input traffic is shown in green.

    From the Monitoring task group you can perform the following tasks: :

    • Perform a functional audit to verify connectivity between your cCPE sites
    • Monitor the status of your sites and access links
    • View historical data
    • Monitor active client devices connected through your sites access links

    Functional Audit Task Overview

    The Functional Audit task enables cCPE customer network administrators to verify the connectivity between their cCPE sites. A functional audit verifies that a site is reachable by sending a series of pings from the source site’s access links to the destination site’s access links. The destination site does not send any pings. A site cannot ping itself, and the functional audit cannot be used if a customer has only one site.

    Figure 10 shows an example of a functional audit.

    Figure 10: Functional Audit Example

    Functional Audit Example

    You perform a functional audit by selecting the source and destination sites between which you want to test the connectivity. You can select and display only sites that your cCPE service provider provisions for you. The job for the functional audit is placed in the Junos Space Network Management Platform Jobs queue. When the audit completes, the results display:

    • Source access links that were tested
    • Destination access links that were tested
    • Connection status (up or down)
    • Percentage of packets dropped
    • Round trip time measured in milliseconds (ms)
    • Start time the audit was scheduled

    If the connection status is down, or if one of the access links is configured incorrectly, the percent dropped will be 100 and the round trip time displays N/A. The system keeps a record of the 10 most recently scheduled audits. After performing 10 audits, the system drops information for the oldest audit after a new audit is performed. When you schedule a functional audit it is added to the Jobs queue. If the job fails, a failure message is displayed. Contact your cCPE service provider if you encounter an error.

    Status Monitoring Task Overview

    The Status Monitoring task enables cCPE customer network administrators to view traffic information for all access links associated with their sites. For cCPE customers, only the sites that they own are available for viewing.

    Figure 11 shows an example of the Status Monitoring view.

    Figure 11: Status Monitoring Example

    Status Monitoring Example

    Historical Data Task Overview

    This Historical Data task enables cCPE customer network administrators to generate various charts that show the data on the access link associated with their site. You can choose which graphical format you want to use to display this data based on the MIB selection and time interval for the graphed data. Charts are retrieved from OpenNMS in the Junos Space Network Management Platform that the cCPE service provider owns.

    Figure 12 shows an example of a historical data view.

    Figure 12: Historical Data Example

    Historical Data Example

    Active Devices Monitoring Task Overview

    This Active Devices Monitoring task enables cCPE customer network administrators to view the MAC and IP addresses of client devices that are active in their network connected by the access link. This information is stored in the Address Resolution Protocol (ARP) tables of the device and retrieved by the Junos Space Network Management Platform that the cCPE service provider owns.

    Figure 13 shows an example of the Active Devices Monitoring page.

    Figure 13: Active Devices Monitoring Example

    Active Devices Monitoring
Example

    The results of the Active Devices Monitoring task are displayed in three columns:

    • Name of the access link
    • IP address
    • MAC address

    In the example shown in Figure 13, the access link called Primary is connected to a network with multiple client devices; each device has a unique IP address and MAC address. If no active clients are using the access link, there may be no information in the device’s ARP table and the results display No data found. If an error is encountered or a device is unreachable, the results display a Problems accessing router configuration message. Contact your cCPE service provider if you encounter an error.

     

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    Modified: 2015-11-04