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    Understanding How to View and Manage Customers

    As a cCPE service provider, you can view and manage all of your cCPE customers from a single page in the cCPE Selfcare portal. This topic provides an overview of how you can view and manage all your cCPE customers from the Customer Management task page.

    Using the Customer Management task page you can create cCPE customers and add sites and access links. In addition, if you are using the Services Activation Director application for Junos Space Network Management Platform to provision your customers, you can import the customer topology from the Services Activation Director application into the cCPE Selfcare application. cCPE customer administrators can then customize their customer name, site name, site access link name, and description information.

    You access the Customer Management task page by selecting Administration > Customer Management. Figure 1 shows the Customer Management page.

    Figure 1: Customer Management Task page

    Customer Management Task page

    Using the Customer Management task page you can view and manage all of your cCPE customers.

    Customer Management Task Page Overview

    The Customer Management task page is divided into three main areas:

    • Customers—This area displays the contact information you previously configured for each of your cCPE customers. The information displayed in this area is based on the customers you configure using the Create Customers task. For complete details on the fields in this area, see Creating Customers.
    • Customer Sites—This area displays information for each site associated with the selected customer. The information displayed in the Customer Sites area is a result of the Add Site task. For complete details on the fields in this area, see Creating Customer Sites.
    • Site Access Links—This area displays information about the access links associated with the selected customer site. The information displayed in the Site Access Links area is a result of the Add Access Links task. For complete details on the fields in this area, see Configuring Site Access Links.

    The Customer Management task page is interactive. The information displayed in the Customer Sites area depends on which customer you select in the Customers area. The information displayed in the Site Access Links area depends on which site you select in the Customer Sites area. To view information about a particular customer:

    1. From the Customers area, select the customer you want to view.

      The Customer Sites page is updated with a list of sites that belong to the selected customer.

    2. From the Customer Sites area, select the customer site you want to view.

      The Site Access Links page is updated with a list of access links configured for that particular site.

    3. From the Site Access Links area, select the access link you want to view.

    You can sort the information in each column in ascending or descending order, as well select which columns you want to display. Select the top of any column and then select ascending or descending, or columns and select and deselect the columns you want to display.

    Customer Management Functions Overview

    You can also add and delete customers, customer sites, and site access links from the Customer Management task page, as well as save your changes or undo any unsaved changes. Table 1 describes how to perform each of these functions on the Customer Management task page.

    Table 1: Customer Management Functions

    Function

    Description

    Add Object icon

    • Select this function in the Customers area to add a new cCPE customer. Selecting this function opens the Create Customer page. After entering the information for each field, select Create and you are returned to the Customer Management task page, which is updated to include your new customer.
    • Select this function in the Customer Sites area to add a new site for the customer selected in the Customers area. Selecting this function opens the Add Site page. After entering the information for each field, select Create and you are returned to the Customer Management task page, which is updated to include the new site.
    • Select this function in the Site Access Links area to add a new access link for the customer site selected in the Customer Sites area. Selecting this function opens the Add Access Link page. After entering the information for each field, select Create and you are returned to the Customer Management task page, which is updated to include the new site access link.

    Delete Object icon

    • Select this function in the Customers area to delete the selected cCPE customer.
    • Select this function in the Customer Sites area to delete the selected cCPE customer site. Make sure you have selected the correct customer in the Customers area.
    • Select this function in the Site Access Links area to delete the selected access link. Make sure you have selected the correct customer site in the Customer Sites area.

    Save Changes Object icon

    • Select this function in the Customers area to save any changes you made to your list of customers.
    • Select this function in the Customer Sites area to save any changes you made to customer sites.
    • Select this function in the Site Access Links area to save any changes you made to site access links.

    Undo Unsaved Changes Object icon

    • Select this function in the Customers area to undo any unsaved changes you made to your list of customers.
    • Select this function in the Customer Sites area to undo any unsaved changes you made to customer sites.
    • Select this function in the Site Access Links area to undo any unsaved changes you made to site access links.

    Modified: 2015-11-04