Following are the steps to check the Juniper Secure Connect application logs on a macOS platform:
- Select Log > Logbook through the Juniper Secure
Connect application menu to open the logbook.
Check for any log messages that indicate the problem.
- If you are not able to resolve the issue, save this log
message into a file with the
ncpmonlog.txtfilename. Copy the file
ncpphone.cfgto the same location where you saved the logbook file
- To locate the
ncpphone.cfgfile, open the Finder and select Go in the menu bar and at the same time press down the “Option” key on your keyboard.
The directory location where the Juniper Secure Connect files are saved is displayed.