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Following are the steps to check the Juniper Secure Connect application logs on a macOS platform:

  1. Select Log > Logbook through the Juniper Secure Connect application menu to open the logbook.
    Figure 1: Logbook Menu Option
    Logbook Menu Option

    Check for any log messages that indicate the problem.

    Figure 2: Displaying Log Information
    Displaying Log Information
  2. If you are not able to resolve the issue, save this log message into a file with the ncpmonlog.txt filename. Copy the file ncpphone.cfg to the same location where you saved the logbook file /Library/Application Support/Juniper/SecureConnect/ncpphone.cfg.
  3. To locate the ncpphone.cfg file, open the Finder and select Go in the menu bar and at the same time press down the “Option” key on your keyboard.
    Figure 3: Open File Library
    Open File Library

    The directory location where the Juniper Secure Connect files are saved is displayed.

    Figure 4: Juniper Secure Connect Directory
    Juniper Secure Connect Directory