Create Cross Events Scoring Rules

You can create rules for incidents by defining the matching condition and corresponding actions to take when a condition is met.

Procedure

To create a rule for incidents:

  1. Select Configure>Insights>Cross Events Scoring Rules.

    The Incident Scoring Rules page appears.

  2. Click the Create icon (plus).

    A page appears to define the rule’s condition and actions.

  3. In a text box at the top of the page, enter a unique name for a rule.
  4. In the Condition section:
  5. In the Action(s) section:
  6. Click Confirm.

    A new rule is created and listed in the Incident Scoring Rules page.

    You can enable or disable the rule.