Resetting the Password for Tenant Users

Users with the Tenant Administrator role can reset the password for tenant users. Also, users with the Update capability for Users objects can reset the password for tenant users.

Procedure

To reset the password:

  1. Select Administration > Users in Customer Portal.

    The Users page appears, displaying a list of tenant users.

  2. Select the username for which you want to reset the password, and then select More > Reset Password.

    An alert message appears, asking you to confirm the reset password operation.

  3. Click Yes to confirm the reset password operation.

    A confirmation message appears, indicating that the password has been successfully reset, and an e-mail with a new system-generated password is sent to the user.

    The user can use the new system-generated password to log in to CSO.