Granting RMA for a Device

To grant RMA for a device, you must specify the information such as serial number, about the new device that is received as a replacement for a faulty device. Grant RMA can be performed by an administrator with the RMA privilege.

Grant RMA for a Single-CPE Device or an EX Series Device
Grant RMA for a Dual-CPE Device
Grant RMA for an SRX Device within an SRX Cluster

Grant RMA for a Single-CPE Device or an EX Series Device

Before you grant RMA for a device, ensure that:

You have received a new device for replacing the faulty device.
You have the serial number and the activation code for the new replacement device (referred to as new device).

Procedure

To grant RMA for a device:

Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
Procedure
Alternatively,
1. Select Resources > Site Management.
  The Sites page appears.
2. Click a site that contains the single-CPE device or EX Series device for which you want to perform RMA.
  The site page appears
3. On the site page, click the Devices tab to view the devices and clusters installed at the site.
Select the faulty device for which you initiated RMA and click More > Grant RMA.
The Grant RMA for Device page appears.
Note The Grant RMA option is enabled only when the Management Status of the device is RMA.
Complete the configuration according to the guidelines provided in Table 67.
Click OK to perform the grant RMA process.
When you perform Grant RMA for a device, a job is created to perform the following tasks:
- The device-related configuration is backed up to the CSO database, and the existing device is recalled and the new device is added to the network.
- The management status of the device changes to EXPECTED on the Devices page. For a CPE device, an RMA tag is also displayed beside the management status to indicate that the RMA process is not yet complete. Mouse over the RMA tag to see additional steps that you need to perform for completing the RMA process.
  On the Sites page (Resources > Site Management), the status of the site, where the device for which you performed Grant RMA is installed, changes to Expected.
Note You can see the progress of this job on the Monitor > Jobs page. This job might take around 15 minutes to complete.

To complete the RMA process and start using the new device, you must activate the device using the Activate Device option. See step 5 in Perform Return Material Authorization (RMA) for a Single-CPE Device or an EX Series Device.

Table 67 provides guidelines on using the fields on the Grant RMA for Device panel.

Table 67: Fields on the Grant RMA for Single-CPE Device Page

Field	Description
Customer Name	Displays the name of the tenant who is performing RMA.
Site Name	Displays the name of site in which the faulty device is present.
Device Name	Displays the name of the faulty device that will be replaced with a new one through the Grant RMA process.
Serial Number	Enter the serial number of the new device. The serial number is case sensitive. Example: DD2316AF0177
Activation Code	Enter the activation code for the new device. You receive the activation code (Example: 545454) from the service provider, outside of CSO.

Grant RMA for a Dual-CPE Device

Before you perform Grant RMA for a Device, ensure that:

You have received the replacement for the faulty devices.
You have the serial numbers and the activation codes of the new devices.

Procedure

To perform Grant RMA for a dual-CPE device(cluster):

Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
Procedure
Alternatively,
1. Select Resources > Site Management.
  The Sites page appears.
2. Click a site that contains the dual-CPE device for which you want to perform RMA.
  The site page appears
3. On the site page, click the Devices tab to view the devices and clusters installed at the site.
Select the cluster or the device in the cluster for which you initiated RMA and click More > Grant RMA.
The Grant RMA for Device page appears.
Note The Grant RMA option is only enabled if the Management Status of the device is RMA.
Complete the configuration according to the guidelines provided in Table 68.
Click OK to complete the grant RMA process.
When you grant RMA, the following actions are performed:
- The cluster-related configuration is backed-up to the CSO database, and the devices in the cluster are recalled and the new or restored devices are added to the network.
- The management status of the cluster changes to EXPECTED on the Devices page. An RMA tag is also displayed beside the management status indicating that the RMA process is not yet complete. Mouse over the RMA tag to see the additional steps that you must perform to complete the RMA process.
  On the Sites page (Resources > Site Management), the status of the site, where the cluster or device for which you performed Grant RMA is installed, changes to Expected.
Note You can see the progress of this job on the Monitor > Jobs page. This job might take around 15 minutes to complete.

Table 68 provides guidelines on using the fields on the Grant RMA for Device panel.

Table 68: Fields on the Grant RMA for Dual-CPE Device Page

Field	Description
Customer Name	Displays the name of the tenant performing RMA.
Site Name	Displays the name of site in which the faulty device is present.
Device Name	Displays the name of the faulty device that will be replaced with new or restored devices through the Grant RMA process.
Primary Serial Number	Enter the serial number of the new primary device. The serial number is case sensitive. Example: DD2316AF0177
Primary Activation Code	Enter the activation code for the new primary device. You will receive the activation code from the service provider, outside of CSO. Example: 545454
Secondary Serial Number	Enter the serial number of the new secondary device. The serial number is case sensitive. Example: DD2316AF0145
Secondary Activation Code	Enter the activation code for the new secondary device. You receive the activation code from your service provider, outside of CSO. Example: 545476

Grant RMA for an SRX Device within an SRX Cluster

Before you perform Grant RMA for a Device, ensure that:

You have received the replacement for the faulty device.
You have the serial number and the activation code of the new device.

Procedure

To perform Grant RMA for a device:

Select Resources > Devices.
The Devices page appears displaying all the devices and clusters.
Procedure
Alternatively,
1. Select Resources > Site Management.
  The Sites page appears.
2. Click a site that contains the SRX device for which you want to perform RMA.
  The site page appears
3. On the site page, click the Devices tab to view the devices and clusters installed at the site.
Select the defective device for which you initiated RMA and click More > Grant RMA.
The Grant RMA for Device page appears.
Note The Grant RMA option is enabled only when the Management Status of the device is RMA.
Complete the configuration according to the guidelines provided in Table 69.
Click OK to perform the grant RMA process.
When you perform Grant RMA for a device, a job is created to update the device object in CSO with the serial number and activation code of the new device.
On the Sites page (Resources > Site Management), the status of the site, where the device for which you performed Grant RMA is installed, changes to PROVISIONED.
Note You can see the progress of this job on the Monitor > Jobs page.

Table 69 provides guidelines on using the fields on the Grant RMA for Device page.

Table 69: Fields on the Grant RMA for Device Page (for SRX Device in an SRX Cluster)

Field	Description
Customer Name	Displays the name of the tenant who is performing RMA.
Site Name	Displays the name of site in which the faulty device is present.
Device Name	Displays the name of the faulty device that will be replaced with a new one through the Grant RMA process.
Serial Number	Enter the serial number of the new device. The serial number is case sensitive. Example: DD2316AF0177
Activation Code	Enter the activation code for the new device. You receive the activation code (Example: 545454) from the service provider, outside of CSO.