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Configure SMTP Settings in CSO

 

SMTP settings are used when CSO sends e-mails to users when their CSO account is created, when their password is reset, and so on. Therefore, we recommend that you configure the SMTP settings for the CSO on-premises version; for CSO SaaS, Juniper Networks configures SMTP settings.

Users with the service provider (SP) Administrator or Operating Company (OpCo) Administrator roles (or users with the necessary access privileges) can configure SMTP settings on CSO.

Note

The SMTP settings configured by the SP Administrator are applicable to the SP’s tenants, OpCos, and OpCo’s tenants. The SMTP settings configured by the OpCo Administrator are applicable only to the OpCo and the OpCo’s tenants.

To configure SMTP settings:

  1. Click Administration > SMTP.

    The SMTP page appears.

  2. Configure the SMTP settings, as explained in Table 1.Note

    Fields marked with an asterisk (*) are mandatory.

  3. Click Save.

    The SMTP settings are saved and a confirmation message appears at the top of the page.

    After the confirmation message appears, you can navigate away from this page.

Table 1: SMTP Settings

Field

Description

SMTP Server

 

Server Address

Enter the hostname of the SMTP server.

TLS

By default, this field is enabled, which means that Transport Layer Security (TLS) protocol is used to ensure that the e-mail messages are transmitted over an encrypted channel.

You can click the toggle button to disable TLS.

Port Number

By default, the port number for the SMTP server is set to 587 when TLS is enabled and to 25 when TLS is not enabled. However, you can modify the port number.

The port number is typically provided by your e-mail service provider.

SMTP Authentication

 

SMTP Authentication

By default, SMTP authentication is enabled, which means that you must provide authentication credentials (username and password) for the SMTP server.

The Username and Password fields are displayed when you enable this option.

Click the toggle button to disable SMTP authentication, which means that you don’t need to provide authentication credentials for the SMTP server.

Username

If SMTP authentication is enabled, enter the username to use for authenticating with the SMTP server.

Password

If SMTP authentication is enabled, enter the password to use for authenticating with the SMTP server.

Confirm Password

If SMTP authentication is enabled, re-enter the password for confirmation.

From Name

If SMTP authentication is disabled, enter the name from which you want the email to be sent.

From Email Address

Enter your e-mail address from which you want the e-mails to be sent. This e-mail address appears as the sender’s e-mail address to the e-mail recipient.

Test SMTP Settings

 

Email Address

Though this is not mandatory, we recommend that you verify that the SMTP settings are configured correctly.

To verify that the SMTP server is working, enter your e-mail address, and click Send Test E-mail. If you receive an e-mail at the specified e-mail address, this confirms that the SMTP settings are configured correctly.