Resend Activation Link in Customer Portal
When tenant administrators adds a new user with tenant administrator or operator roles, CSO automatically sends an activation link to their e-mail account. The tenant administrator can resend activation link to the user’s account in the following events:
The initial activation link expired, or
The e-mail with the activation link does not get delivered, or
The user's account must be manually re-enabled.
To resend the activation link:
- Select Administration > Users in Customer
The Users page appears, displaying a list of users.
- Select the username to whose account you want to send
the activation link, and then select More > Resend Activation
An alert message appears, asking you to confirm the resend activation link operation.
- Click Yes to confirm the resend activation
An e-mail is sent to the user’s e-mail address with a URL to reset the password in order to activate their account in CSO. The URL is active for 24 hours.