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Customer Portal Overview

 

The Customer Portal in Contrail Service Orchestration (CSO) provides a Web-based UI that tenants of service providers (SPs) and operating companies (OpCos) can use to manage sites and devices, apply policies (firewall, NAT, SD-WAN, and so on), and perform administrative tasks. In Customer Portal, the objects that you manage and the actions that you perform are done in the context of a single tenant. Therefore, objects belonging to one tenant are isolated from objects belonging to other tenants.

Customer Portal supports role-based access control (RBAC), which means that the roles assigned to users determine their access privileges and the actions that they can perform. The following predefined roles are available in Customer Portal:

  • Tenant Admin

  • Tenant Operator

Administrator users have read access and write access to the Customer Portal UI and API capabilities, whereas operator users only have read access. Administrators can also create more users with specific roles and access privileges.

When you log in to Customer Portal, the main menu (left sidebar) that is displayed and the actions that you can perform depend on your access privileges. Table 1 displays the main menu available in the Customer Portal, a brief description of each menu item, and a link to the relevant topic in the Contrail Service Orchestration Customer Portal User Guide.

Table 2 lists the icons on the top right corner of the Customer Portal and a brief description of each icon.

Table 1: Customer Portal Main Menu

Main Menu

Description

Favorites

View the list of pages that you have marked as favorite. You can mark pages that you frequently visit to Favorites.

To mark a page as favorites, click the star icon on the right corner of each page.

Dashboard

Access a user-configurable dashboard that you can customize with available widgets (also known as dashlets).

For more information, see About the Customer Portal Dashboard.

Monitor

Monitor or view the following:

Resources

Manage the following resources:

Configuration

Reports

Administration

Perform various administrative tasks including the following:

Table 2: Customer Portal Icons

Icons

Description

Running Jobs

Displays the list of jobs that are currently in progress. Click Review All to view the list of all jobs on the Jobs page.

For more information on the Jobs page, see About the Jobs Page.

Scheduled Jobs

Displays the list of jobs that are scheduled. Click Review All to view the list of all scheduled jobs on the Jobs page.

For more information on the Jobs page, see About the Jobs Page.

Scope

Displays the scope of a user.

If you are an SP administrator or an OpCo administrator, you can change the scope from All Tenants to a specific tenant. For more information on switching the scope, see Switching the Tenant Scope.

Alarms and Alerts

Displays the following two tabs:

  • Alarms—Displays the list of alarms that are generated by the device along with the timestamp and the severity of the alarm. Click Review All to view the details about the generated alarms on the Alarms page. For more information about the Alarms page, see About the Alarms Page.

  • Alerts—Displays the list of alerts that are generated by the device along with the timestamp and the severity of the alert. Click Review All to view the details about the generated alerts on the Alerts page. For more information about the Alerts page, see About the Generated Alerts Page.

Pending Policies

Displays the list of policies that are due for deployment on the devices managed by CSO. Click Deploy to deploy the policy. The Deploy page appears. Choose the deployment type (Run Now or Schedule at a later time) and click OK.

Click Review All to view the details about the pending deployments on the jobs page. See the Awaiting Deployment tab for the list of policies that are due for deployment.

Feedback

Click this icon to provide feedback about the product or report any issues that you are facing.

User Name

Displays the user name of the user who has currently logged into CSO.

Resize

Click this icon to resize the page to full screen.

Help Menu (?)

Click this icon to access the following panels and online help documentation:

  • Getting Started panel

  • What’s New panel

  • Quick Help panel

  • Help Center

  • Release Notes

  • About Panel