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Resend Activation Link in Customer Portal


When tenant administrators adds a new user with tenant administrator or operator roles, CSO automatically sends an activation link to their e-mail account. The tenant administrator can resend activation link to the user’s account in the following events:

  • The initial activation link expired, or

  • The e-mail with the activation link does not get delivered, or

  • The user's account must be manually re-enabled.

To resend the activation link:

  1. Select Administration > Users in Customer Portal.

    The Users page appears, displaying a list of users.

  2. Select the username to whose account you want to send the activation link, and then select More > Resend Activation Link.

    An alert message appears, asking you to confirm the resend activation link operation.

  3. Click Yes to confirm the resend activation link operation.

    An e-mail is sent to the user’s e-mail address with a URL to reset the password in order to activate their account in CSO. The URL is active for 24 hours.