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Upgrading Sites

 

A Tenant Administrator can upgrade one or more sites from the Customer Portal > Site Management page.

Upgrading a Site

Note
  • When you request Request Material Authorization (RMA) on a site that is associated with a single-CPE device and has a version earlier than the current CSO version, the site version is upgraded to the CSO version. The site version is upgraded as part of the device activation and zero touch provisioning (ZTP) process of the replacement device that is performed after the RMA.

  • On a site associated with an NFX dual-CPE device, if the site version is lower than that of the CSO version, you can perform RMA only at the cluster level. After RMA of the cluster, the version of the site is upgraded to that of CSO as part of the device activation and ZTP process of the replacement devices in the cluster.

Before you upgrade sites in Customer Portal, the Tenant Administrator or OpCo administrator must upload the latest version of the Junos OS (device image) in the Customer Portal or the OpCo Portal, respectively. To upload the latest device image, see Uploading a Device Image.

Device images uploaded by Tenant Administrator in Customer Portal can be used only by the particular customer. Device images uploaded by the OpCo Administrator can be accessed by all tenants served by the OpCo and device images uploaded by the Service Provider Administrator can be accessed by all OpCo and tenant customers.

To upgrade a site:

  1. In Customer Portal, select Resources > Site Management.

    The Site Management page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the Site Status is Provisioned, the upgrade is optional. If the Site Status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, Configured, and Activation Failed.

  3. Select a site and click More > Upgrade. The Upgrade Site:SiteName page appears.

    This page displays the following information:

    • Prerequisites for upgrading a site.

    • Impact of upgrading the site.

    • Time required for upgrading a site.

    • Post-upgrade tasks.

  4. Choose the upgrade time.
    • Select Run if you want to upgrade the site immediately.

    • Select Schedule at a later time if you want to schedule the upgrade for a later date and time.

  5. Click Upgrade.

CSO triggers an upgrade job and displays a confirmation message with a job ID link. You are returned to the Site Management page. You can click the link in the message to view the details of the job. Alternatively, you can check the status of the job on the Jobs (Monitor > Jobs) page.

When the site is upgraded successfully, the version number of the site matches the CSO version and the management status is set to Provisioned.

Upgrading Sites in Bulk

To upgrade sites in bulk:

  1. In the Customer Portal, select Resources > Site Management.

    The Sites page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the site status is provisioned, the upgrade is optional. If the site status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, Configured, and Activation Failed.

  3. Select one or more sites, and click More > Upgrade.

    The Upgrade Site page appears. This page displays the following information:

    • Prerequisites for upgrading sites.

    • Impact of upgrading sites.

    • Time required for upgrading all sites.

    • Post-upgrade tasks.

    You can view the upgrade summary of all sites or a specific site.

  4. Choose the upgrade time.
    • Select Run now if you want to upgrade the site immediately.

    • Select Schedule at a later time if you want to schedule the upgrade for a later date and time.

  5. Click Upgrade.

A job is created. Click the job ID to go to the Jobs page and view the status of the upgrade.

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