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Gather Troubleshooting Data

 

Gather the following information for troubleshooting:

  • All the configuration information of the site associated with the device that you want to troubleshoot.

    To download the configuration information of a site:

    1. In Customer Portal, access the tenant in which the site is present.
    2. Navigate to Monitor > Jobs.

      The Job page appears.

    3. Click the job that was triggered to create the site.

      The Job Status page appears.

    4. Click View Detailed Logs.

      The View Job Log page appears.

    5. Select All in the drop-down menu and click Download Logs.
    6. Open or save the file on your local system.

      The logs are downloaded as a *.csv file.

  • Stage-1 configuration on the devices in the site

    To download the stage-1 configuration:

    1. In Customer Portal, navigate to Resources > Devices.

      The Devices page appears

    2. Select the switch for which you want to download the stage-1 configuration and click Stage1 Config.

      The Copy the following config and deploy it to the device page appears displaying the stage-1 configuration pushed to the device by CSO.

    3. Click Save as to save the file on your local system.
  • Job IDs and details of failed jobs

    To obtain details of failed jobs:

    1. In Customer Portal, access the tenant in which the site is present.
    2. Navigate to Monitor > Jobs.

      The Job page appears.

    3. Search for the jobs with failed status.

      The Jobs page lists all the jobs for the tenant that failed.

    4. Click a failed job pertaining to the site or the device of your interest.

      The Job Status page appears.

    5. Click View Detailed Logs.

      The View Job Log page appears.

    6. Select All in the drop-down menu and click Download Logs.
    7. Open or save the file on your local system.

      The logs are downloaded as a *.csv file.

  • Device system logs and core dumps

    Execute the show log and the show system core-dumps command to obtain the log and core dump files from the switch.

  • Outstanding alarms on the device

    Execute the show system alarms command to obtain the active alarms on the switch.

  • Operational status of the device

  • Outputs for standard troubleshooting commands; for example: show system license, show system app-id version, show security flow-session destination-prefix 8.8.8.8, and netstat -an|grep 7804.