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Upgrading Sites

 

You can upgrade one or more sites from the Customer Portal > Sites page.

Upgrading a Site

Note
  • When you request Request Material Authorization (RMA) on a site that is associated with a single-CPE device and has a version earlier than the CSO version, the site version is upgraded to the CSO version. The site version is upgraded as part of the device activation and zero touch provisioning (ZTP) process of the replacement device that is performed after the RMA.

  • On a site associated with an NFX dual-CPE device, if the site version is lower than that of the CSO version, you can perform RMA only at the cluster level. After RMA of the cluster, the version of the site is upgraded to that of CSO as part of the device activation and ZTP process of the replacement devices in the cluster.

To upgrade a site:

  1. In Customer Portal, select Resources > Site Management.

    The Sites page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the site status is configured or provisioned, the upgrade is optional. If the site status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, Configured, and Activation Failed.

  3. Select a site and click More > Upgrade. The Upgrade Site:SiteName page appears.

    This page displays the following information:

    • Prerequisites for upgrading a site.

    • Impact of upgrading the site.

    • Time required for upgrading a site.

    • Post-upgrade tasks.

  4. Choose the upgrade time.
    • Select Run if you want to upgrade the site immediately.

    • Select Schedule at a later time if you want to schedule the upgrade for a later date and time.

  5. Click Upgrade.

A job is created. Click the job ID to go to the Jobs page and view the status of the site upgrade.

Upgrading Sites in Bulk

To upgrade sites in bulk:

  1. In the Customer Portal, select Resources > Site Management.

    The Sites page appears.

  2. View the list of sites, and based on the Site Status column identify whether the site requires an upgrade.

    If the site status is configured or provisioned, the upgrade is optional. If the site status is UPGRADE-REQUIRED, the site upgrade is mandatory.

    You cannot upgrade a site if the site status is Created, Provision Failed, and Activation Failed.

  3. Select one or more sites, and click More > Upgrade.

    The Upgrade Site page appears. This page displays the following information:

    • Prerequisites for upgrading sites.

    • Impact of upgrading sites.

    • Time required for upgrading all sites.

    • Post-upgrade tasks.

    You can view the upgrade summary of all sites or a specific site.

  4. Choose the upgrade time.
    • Select Run now if you want to upgrade the site immediately.

    • Select Schedule at a later time if you want to schedule the upgrade for a later date and time.

  5. Click Upgrade.

A job is created. Click the job ID to go to the Jobs page and view the status of the upgrade.

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