Help Center User GuideGetting StartedFAQRelease Notes
User Guide
Getting Started
Release Notes

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:

Creating a Service Request with JTAC

You can create a service request with JTAC on the Web or by telephone.

For international or direct-dial options in countries without toll-free numbers, see

Revision History

July 14, 2020—Revision 6, Added note recommending the use of 19.3R2 for SRX3xx dual CPE devices..
June 16, 2020—Revision 5, Incorporated editorial review comments.
May 27, 2020—Revision 4, Updated description for CXU-46223 in the known issues section.
April 28, 2020—Revision 3, Updated descriptions for issues related to reserved IP issues and added CXU-46760 as a known issue.
April 21, 2020—Revision 2, Added comments and other known issues.
April 9, 2020—Revision 1, CSO Release 5.2.0

Copyright © 2020 Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. All other trademarks may be property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

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