Add Service Provider and OpCo Users
Use the Add User page or Add OpCo User page in the Administration portal to add service provider or Operating Company (OpCo) users respectively. After you add a user, the user receives an e-mail with the initial login credentials.
In the service provider scope, you can create a user and assign the following roles or a combination of roles to the user:
Service provider roles
Service provider and OpCo roles.
Service provider and tenant roles. If a user is assigned both service provider and tenant roles, then the user is a service provider user. The user can view all tenants and access tenant objects based on the access privileges assigned in the tenant roles.
Service provider, OpCo, and tenant roles. If a user is assigned service provider, OpCo, and tenant roles, then the user is a service provider user. The user can view all tenants and OpCos, and access tenant and OpCo objects, based on the access privileges assigned in the tenant and OpCo roles.
Users with the SP Operator role have read-only access to Administration Portal, Customer Portal and APIs and they cannot add new users.
In the OpCo scope, you can create a user and assign the following roles or combination of roles to the user:
OpCo and OpCo tenant roles
To add a service provider user or an OpCo user:
- Click Administration > Users.
The Users page appears.
- Click the add icon (+) or click the Add
User button. The Add User button appears when there are no users
configured in the scope you have logged in.
In the Service Provider scope, the Add User page appears. In the OpCo scope, the Add OpCo User page appears.
- Complete the configuration as described in Table 1.
- Click OK to save the changes or click Cancel to discard the changes.
If you click OK, a confirmation message indicating that the user account is created appears and the user account is listed on the Users page.
To enhance the security related to your login credentials, an automatically generated password is sent to the e-mail address that you have specified for the user. You are prompted to change the password after you log in with the automatically generated password. For more information about changing the password on first login, see Changing the Password on First Login.
Table 1: Fields on the Add User and Add OpCo User Pages
Enter the first name as a string of alphanumeric characters, some special characters [underscore (_) and period(.)] and spaces. The maximum length allowed is 32 characters.
Enter the last name as a string of alphanumeric characters, some special characters [underscore (_) and period(.)] and spaces. The maximum length allowed is 32 characters.
Enter a valid e-mail address in the user@domain format.
Click the toggle button to enable or disable the user.
By default, the status is enabled. A user can log in to CSO only when the status is enabled.
In the Service Provider scope, specify whether you want to assign specific roles to the user or make the user a Global Administrator:
In the OpCo scope, you can only assign OpCo and OpCo tenant roles to a user.
To assign roles:
To know more about the predefined roles for service provider, OpCo and tenant users, see Role-Based Access Control Overview.