Activating Dual CPE Devices (Device Redundancy)

You can activate a device after the device status is changed to EXPECTED in the Sites page. When you see the device status is EXPECTED, it indicates that the device is ready to be activated. If you see the device status as Undefined, contact your service provider for assistance.

Procedure

1. Log in to Customer Portal.
2. Select Sites.

   The Sites page appears.

3. Click on the Site Name.

   The Site Name page appears.

4. On Devices tab, select the cluster device and click Activate Device.

   The Activate Device page appears. The Activate Device page consists of Device Information and Device Activation tabs.

   Note You can also activate the device through Resource > Devices page.

5. On Device Information page, complete the configuration according to the guidelines provided in Table 78.

   Table 78: Fields on the Activate Device Page

   Field	Description
   Site Name & Type	View the name of the site on which the CPE device is activated.
   Connected Region	View the name of the region to which the CPE device is connected.
   Primary Device Serial Number	View the serial number of the primary CPE device.
   Primary Device Activation Code	Enter the activation code of the primary device that your service provider supplied for the device. Note: If you do not want to specify an activation code, on the Resources > Edit Template > Template Settings page, disable the ACTIVATION_CODE_ENABLED field and save the changes.
   Secondary Device Serial Number	View the serial number of the secondary CPE device.
   Secondary Device Activation Code	Enter the activation code of the secondary device that your service provider supplied for the device. Note: If you do not want to specify an activation code, on the Resources > Edit Template > Template Settings page, disable the ACTIVATION_CODE_ENABLED field and save the changes.

6. Click Next.

   The Activate Device page appears.

7. On Activate Device page, the cluster device (both primary and secondary) is activated through the following steps:

   • Device is detected

   • Stage-one configuration apply on device is successful

   • Bootstrap of device success

   • Activation of device is successful

   • Device is modelled and is expected to be activated

   • Device is active

   • Device gateway component is spawned

   • Device gateway router is put into cluster mode.

   • Device is successful provisioned

   After each successful step, you can see a green check mark. If any of these steps fail, a red exclamation mark appears.

8. After the activation process is complete, click OK.

   The Site Name page appears. If the device activation is successful, the management status of the cluster device is changed to PROVISIONED. You can also see the following device states:

   • EXPECTED—Device is ready for activation.

   • ACTIVE—Device is authenticated but not yet operational.

   • ACTIVATION_FAILED—Device is not authenticated.

   • GWR_SPAWNED—Device gateway component spawning is successful.

   • GWR_SPAWN_FAILED —Device gateway component spawning fails.

   • PROVISIONED—Device is operational.

   • PROVISION_FAILED—Device failed to become operational. Contact your service provider for assistance.

   Note The GWR_SPAWNED and GWR_SPAWN_FAILED statuses are not applicable for dual CPE SRX Series Services Gateway devices.

Related Documentation

• Device Redundancy Support Overview

• Activating a CPE Device

• About the Sites Page

• Adding an On-Premise Spoke Site with SD-WAN Capability

• About the Certificates Page