Troubleshooting Login Issues
Administration Portal IP Address Is Not Reachable
Problem
Description: The CSO Administration Portal IP address is not reachable.
Solution
- Check the CSO Administration Portal IP address reachability
from your local machine, where you access the user interface (UI).
[user-host:~]user% ping 192.0.2.1PING 192.0.2.1 (192.0.2.1): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 ^C --- 192.0.2.1 ping statistics --- 3 packets transmitted, 0 packets received, 100.0% packet loss
- Check the status of the CSO central microservices virtual
machine.
Log in to the server that is hosting the central microservices virtual machine. The URL is https://central-ms-vm-IP-Address. Log in as root at the shell prompt, and run the virsh list --all command.
root@host:~# virsh list --allId Name State ---------------------------------------------------- 2 regionalmsvm running 3 centralinfravm running 4 regionalinfravm running 5 canvm running 6 installervm running 7 centralmsvm running <<<<<<<<<<< 8 regionalk8mastervm running 9 vrr running 10 regional-sblb running 11 centralk8mastervm running
Check the status of all the virtual machines.
- Log in to central microservices virtual machine using
SSHv2. This is a prerequisite before starting the installation.
If you can log in using SSHv2 , then the /etc/network/interfaces is correct.
If you cannot log in to the CSO server hosting central microservices virtual machine, then execute the following commands:
# virsh console centralmsvm
# check file /etc/network/interfaces
Check the gateway and try to ping the gateway from the virtual machine. If the gateway is correct and if you can ping the gateway, then the issue must be due to the lab switch.
- Check the routes and firewall policies with the help of Network Administrator.
- For further troubleshooting, collect the logs and output results and contact Juniper Networks Technical Support team.