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About the SLA Performance of All Tenants Page

To access this page, select Monitor > Tenants SLA Performance in the Administration Portal.

You can use the Tenants SLA Performance page to view the SLA performance of all tenants. This page displays the list of tenants with low, medium, and high SLA performance during a specified time range. By default, the data is shown for the previous one day. You can change the time range for which the data is displayed. Tenants with low and medium SLA performance are grouped together. The SLA performance classification is done based on the Performance Threshold value you set. You can customize the view by selecting the card or grid view.

Tasks You Can Perform

You can perform the following tasks from this page:

Field Descriptions

Table 19 describes the fields on the Tenants SLA Performance page.

Table 19: Fields on the Tenants SLA Performance Page

Field

Description

Time range

Select the time range for which you want to view the SLA performance. You can choose from Previous 1 hour, Previous 1 day, Previous 1 week, Previous 1 month, and Custom. For custom time, you must enter from and to dates in MM/DD/YYYY format and the time in HH:MM:SS format. By default, Previous 1 day is selected.

View

Select the view in which you want to display the SLA performance. You can choose between card and grid views. By default, card view is selected.

Performance Threshold

Specify the performance threshold, in percentage, based on which tenants can be classified as tenants with low, medium, or high SLA performance.

To set the performance threshold, click More > Performance Threshold. From the Performance Threshold dialog box, move the slider button to set the low and high thresholds.

Tenants that have a performance score below the low threshold are marked as having low SLA performance and tenants that exceed the high threshold are marked as having high SLA performance. Tenants that have a performance score between the low and high are considered as having medium SLA performance.

Tenants with Low and Medium Performance

View tenants that have low and medium SLA performance in the selected time period. The low and medium performance classification is done based on the performance threshold you specify.

Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page.

Tenants with High Performance

View the tenants that have high SLA performance in the selected time range.

Click each tenant to view information about the SLA performance of the sites in the tenant. See About the SLA Performance of a Single Tenant Page.

Table 20 describes the fields in the card and grid views.

Table 20: Fields in the Card and Grid Views of Tenants SLA Performance Page

Field

View

Description

Name

Card and Grid

Name of the tenant.

Sites

Card and Grid

Number of sites associated with the tenant.

SLA Performance

Card and Grid

Displays the SLA performance score on a scale of 100. Scores that exceed the high performance threshold are displayed in green. Scores that are below the low performance threshold are displayed in red, and the medium scores that are between the low and high performance threshold are displayed in orange. For information about SLA performance score, see Understanding SLA Performance Score for Applications, Links, Sites, and Tenants.

Sites with Low Performance

Card and Grid

Number of sites with low SLA performance.

SLA Not Met Events

Grid

Number of events that failed to meet the SLA.

Total Sessions

Card and Grid

Total number of sessions during the specified period.

Session Switch Count

Grid

Number of instances when a session switch occurred because of non-compliance with SLA. Note that the session switch count may have a value higher than the total sessions if multiple SLA violations occur for all the sessions.

Total Tenant Traffic

Card and Grid

Total traffic across all sites and links for the specified tenant.

Transmitted Bytes

Card and Grid

Total outgoing traffic from the tenant.

Received Bytes

Card and Grid

Total incoming traffic to the tenant.

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