Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings: https://www.juniper.net/customers/support/

• Search for known bugs: https://prsearch.juniper.net/

• Find product documentation: https://www.juniper.net/documentation/

• Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/

• Download the latest versions of software and review release notes: https://www.juniper.net/customers/csc/software/

• Search technical bulletins for relevant hardware and software notifications: https://kb.juniper.net/InfoCenter/

• Join and participate in the Juniper Networks Community Forum: https://www.juniper.net/company/communities/

• Create a service request online: https://myjuniper.juniper.net

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/