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Viewing the SLA Performance of an Application or Application Group

 

You can use the Monitor > Applications > Tenant-Name SLA Performance > Site-Name SLA Performance page in the Customer Portal to view the SLA performance for individual applications and application groups in a site. You can also view the SLA performance of the associated SLA profile for all SLA parameters.

To view SLA performance of an application or application groups:

  • Click one of the circles or squares in the Applications SLA Performance by Throughput section on the Site-Name SLA Performance page.

    The page that appears displays SLA performance details of the application or application group.

Table 1 describes the fields on the application or application group SLA Performance details page.

Table 1: Fields on the Application or Application Group Details Page

Field

Description

Category and Description

View the category of the application or application group. The category can be Messaging, Web, Infrastructure, Remote-Access, Multimedia, Video, and so on.

You can also view a description of the application or application group.

SLA

View the name of the SLA profile associated with the application or application group.

Target

View the current target throughput defined in the SLA profile associated with the application or application group. If the target throughput was modified during runtime, the date and time when the throughput was modified and the previously defined throughput value are also displayed.

Avg. Performance

View the average throughout performance (in %) above or below the configured target throughput. The average throughput (in Mbps) is displayed within parentheses.

SLA Metrics by Throughput

View a graphical representation of the SLA metrics by throughput during the specified time range for that application or application group. The y-axis represents the throughput (in Mbps). The x-axis represents the specified time range. Hover over the graph to view the throughput value and time at any specified point. You can also view the sessions consumed by the WAN links for the application or application group time range.

Global SLA Profile Performance

View the performance for all the SLA parameters of the SLA profile associated with the application or application group. The SLA performance is represented by a color-coded donut chart. The section in blue in the donut chart indicates the percentage of time during which SLA requirements for the SLA profile were met. The section in red in the donut chart indicates the percentage of time during which SLA requirements for the SLA profile were not met.

Click the red colored section of the donut chart to view more information about when SLA requirements for the SLA profile were not met. The SLA Profile Performance page appears. The SLA Profile Performance page displays the following fields:

  • SLA Profile—SLA profile associated with the application or application group

  • Target—Target throughput configured in the SLA profile

  • SLAs Not Met—Percentage of time SLA requirements were not met for the SLA profile

  • Sessions—Number of sessions consumed by the application or application group

  • Start Time—Time at which the WAN links associated with the application or application groups started to fail meeting the SLA requirements

  • End Time—Time at which SLA profile requirements started to be met again

  • Avg Val—Average throughput (in Mbps) when the SLA requirements started to fail

  • Duration—Total duration (in seconds) during which SLA requirements were not met

  • From—Source WAN link

  • To—Destination WAN link